Description
Are you interested in building a rewarding career with a national leader in the treatment of mental health and addictive disorders? UPMC Western Psychiatric Hospital is looking for a full time Crisis Services Coordinator to join our team at resolve Crisis Services! resolve is a 24-hour, 365-day crisis service including a 24-hour hotline, mobile crisis team, walk in center and services for children’s and teens.
For more information please visit: https://www.upmc.com/services/behavioral-health/resolve-crisis-services
Purpose:
The Crisis Services Coordinator will assist in the consumer service and clinical services and will coordinate walk-in and other community services. Answer questions, obtain clinical information, schedule outpatient evaluations, respond to telephone crisis, and documentation of all duties previously mentioned.
Responsibilities:
- Assist in transportation and attainment of outpatient and necessary appointments.
- Assess consumer needs and assist consumer in identifying resource needs.
- Manage crisis situations effectively using positive approaches.
- Identify appropriate resources base on needs assessment.
- Meet standards for documentation and completes all required paperwork.
- Use motivational interviewing with Consumers.
- Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
- Assist in maintaining an up-to-date resource manual for referral information.
- Negotiate services with consumer and make recommendations for appropriate level of care.
- Provide guidance and access to community referrals.
- Provide services in a community and/or office setting.
- Use person centered and strength-based philosophy while interacting with Consumers.
Qualifications
- Bachelor’s Degree in Social Work, Psychology or Counseling required.
Other fields of study may be considered with coursework of at least 12 credits in human services and/or relevant mental health experience.
- 2 years mental health experience including 1 year of case management experience.
- Consistent ability to respond calmly and effectively, using good clinical judgment to both behavioral health and medical emergencies.
- Substance Abuse experience preferred.
- Ability to work efficiently and independently in crisis setting.
- Excellent interpersonal relations using a recovery approach.
- Knowledge of mental health laws.
- Knowledge of insurance programs, processes and able to obtain authorizations as needed.
- Ability to work collaboratively within a multidisciplinary team.
- Ability to work under stress, with an unpredictable consumer flow.
- Flexible schedule; rotating shifts.
- May in the course of their duties be in rooms where medications are stored or may transport medications when they transport patients.
- Transportation of medication is limited from one department to another.
Licensure, Certifications, and Clearances:
CCM training is required within 30 days of hire and annually thereafter
- Cardiopulmonary Resuscitation (CPR)
- Comprehensive Crisis Management (CCMC)
- Driver's License
- Act 31 Child Abuse Reporting with renewal
- Act 33 with renewal
- Act 34 with renewal
- Act 73 FBI Clearance with renewal
- OAPSA
UPMC is an Equal Opportunity Employer/Disability/Veteran
Total Rewards
More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.
Our Values
At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.
