Description
Under general direction, provides varied administrative support of a complex and technical nature to the Business Performance and Process Improvement Team of the UPMC Insurance Services Division. The BP&PI Team works across ISD to design and implement performance improvement initiatives and also to expand the Health Plan’s capabilities to define and drive implementation of strategic, operational, and organizational improvements. The core teams within BP&PI are the Project Management Office, Business Process Consulting, and Training and Implementation Center of Excellence.
Currently, this is a hybrid role that will include a mix of onsite and remote work; the mix will vary based on project assignments.
Responsibilities:
- Provides input to presentations and other department/supervisor work (i.e., supervisor provides general thought and ee will draft more material based on initial ideas).
- Develops and sends correspondence on behalf of department and department head (i.e., draft and send meeting minutes, draft and send meeting events).
- Plans training events for department, including scheduling, organizing logistics, and management of attendee records
- Under general direction, provides varied administrative support to Business Performance and Process Improvement professionals
- May also perform all responsibilities of an Administrative Assistant - Intermediate:- Maintains supervisor's calendar (i.e., proactively schedules meetings on supervisor's behalf, makes recommendations for large meeting venues and catering, takes leadership role to ensure meetings flow smoothly).- Maintains various accounting and budgetary records (i.e., completes expense reports).- May make travel arrangements.
- Develops reports for executive(s) or department. Performs basic analysis of information and incorporates trends into reports as appropriate.
- Reviews administrative procedures and operating practices and makes recommendations to increase efficiency.
Qualifications
- High school diploma or equivalent.
- 5 years experience in an increasingly responsible administrative support role.
- Ability to perform advanced functions in word processing, electronic mail/calendar, spreadsheet, presentation and database software.
- Ability to use applicable MS Suite products.
- Advanced knowledge of business processes and procedures.
- Working knowledge of accounting and financial principles and functions.
- Ability to analyze data.Ability to use discretion and independent judgment.
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran
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