COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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   Current UPMC employees must apply in HR Direct

Radiology Scheduler - Call Center

  • Job ID: 2200020U
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Health Services
  • Department: Urban Consol Scheduling
  • Location: 4601 Baum Boulevard, Pittsburgh PA 15213
  • Union Position: no
  • Salary Range: $16.36 to $25.72 / hour

Description

Are you a dedicated professional interested in building a rewarding career?  Are you interested in a call center position that offers terrific benefits, opportunities to grow, and an excellent work-life balance?  Then you may be a perfect fit for our Contact Center Specialist (Radiology Scheduler) role!  This role performs all aspects of scheduling duties for all radiology modalities. Employee will deal professionally with all customers including patients, families, patient units, hospital personnel, physicians, radiologists, referring physicians, and office personnel, etc.

The hours for this position are 8:30 a.m. to 5:00 p.m. Monday through Friday, with alternating Saturday shifts 8 a.m. to 12 p.m. After successful training phase, there is an opportunity to work from home!

Responsibilities:

  • Provide rotational duties to include greeting patients, answer additional phone lines and obtaining prescriptions for procedures when needed.
  • Adhere to scheduling guidelines for gathering required exam information and conveying restrictions.
  • Enter data into the computer and processes requisitions to confirm data entry.
  • Operate multi-line phone system and ACD telephone software. Follow scripted radiology format accurately and completely.
  • Enter information into the RIS system. Complete appropriate forms. Follow up on any incomplete or inaccessible information to assure a completed record.
  • Review all imaging resources on a daily basis for open slots and potential scheduling errors.
  • Enter prescriptions into the document scanner.
  • Participate in the training of new scheduling staff.
  • Schedule exams accurately, both automatically and manually, for all radiology modalities.
  • Answer multi-line telephone system, with a clear focus on patient satisfaction and first call resolution while scheduling appointments according to the department protocols ensuring the appropriate exam, physician, and timeslot are utilized. Redirect telephone calls and takes messages, when appropriate, interacting with the staff and leadership of other departments when necessary.
  • Review, verify and enter the patient's demographic, financial, and insurance information to ensure data integrity. Enters or updates information in the appropriate system(s) accurately, verifies and revises existing information on patients that have not been interviewed within the past 30 days.
  • Assist patients that call with access issues for their MyUPMC account, telemedicine visit or any other on-line access concerns
  • Contact patients to discuss their post-discharge appointment requirements; follow up and coordinate all appointments for the patient.
  • Review and take action on accounts on aged trial balance reports or in assigned work queue meeting specified dollar and age criteria to ensure lowest number of days possible on accounts receivable. Assign accounts deemed un-collectible to external collection agencies on a monthly basis.
  • Document all actions taken on a patient account. Review on-line account history and EOB's to ensure all payers have been billed and to validate the accuracy of payments and adjustments posted.
  • Complete forms, upload, scan, or fax documents as required for patient appointment. Follow up on any incomplete or inaccessible information to assure a completed record. Obtains, verifies and corrects registration information of new and existing patients.  Mail new patient packets prior to scheduled appointment and handle medicine refill requests.   
  • Act as an advocate for patients by providing guidance, interpretation, and education on scheduling, registration (directions, parking information, and required preparation for appointment), billing, claims, and various patient related inquiries.
  • Identify and take action to address patient concerns by utilizing effective decision making skills to know when to handle the call, send the call to in house clinical staff or send call to the physician's office to meet the patient's needs. Research, resolve and respond to email, web and telephone billing inquiries from patients and insurance carriers in accordance with departmental protocols.
  • Complete follow-up on unpaid account balances. Contact guarantors, third party payors, and/or other outside agencies for payment of balances due. Establish reasonable payment plans according to department policies; set up payment arrangement in system and monitors payments for consistency and timeliness. Counsel patients on various local, state and federal agencies, which may be available to assist with funding of health care.
  • Identify, review, and research credit balance accounts, potential refunds, adjustments, payment transfers, etc., to bring the account balance to zero.
  • Identify and take action towards resolution of problematic accounts through potential refunds, adjustments, payment transfers, etc. to bring balance to zero. Adhere to Fair Debt Collection Practices Guidelines and understands the laws and regulations applicable to job functions.
  • Performs in accordance with system-wide competencies/behaviors.
  • Performs other duties as assigned.

Qualifications

  • High school graduate or equivalent.
  • 1 year general customer service experience 
  • Detail Oriented
  • Medical terminology or radiology/imaging scheduling preferred.
  • Must be able to maintain confidential information. 
  • Excellent organizational, interpersonal and communication skills.
  • Competent in MS Office/PC skillsMust be able to make appropriate decisions based on the circumstances as well as established protocols. 
  • Must have strong interpersonal, organizational, and communication skills and be able to remain professional and courteous when dealing with sensitive issues and stressful circumstances.
  • As customer service is a priority in this position, training and certification as a Patient Ambassador is required prior to, or during the initial six-month review period.

Licensure, Certifications, and Clearances:

  • Act 33 with renewal
  • Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

COVID-19 Vaccination Information

Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

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