Security Guard – UPMC Montefiore

Purpose:
Responsible for maintaining a safe and secure environment for patients, visitors, staff and all UPMC owned and adjacent properties. Establish a security presence by maintaining an assigned post or by patrolling UPMC hospitals, buildings, grounds, garages, and associated areas to deter criminal activity, document activities, and contact UPMC Police Officers or other appropriate law enforcement when necessary. Monitors security, fire, and environmental alarms. Responds to and resolves problems, disputes, and unusual circumstances as necessary. Provides customer service to patients, families, visitors, and staff to maintain a safe and secure environment. Document incidents on appropriate reports as required.

Responsibilities:

• Establish a presence at an assigned post or by patrolling UPMC hospitals, buildings, grounds, garages and associated areas to deter criminal activity, may carry a watch tour clock or similar device to record the patrol of a designated area.
• Has awareness of unauthorized persons, unusual physical factors, and mechanical malfunctions; reports or resolves problems, as appropriate.
• Report and document activities and contact UPMC Police Officers or other appropriate law enforcement regarding incidents, suspicious activities and hazards when necessary.
• Responds to and resolves problems, disputes, and unusual circumstances as necessary.
• Provides customer service to patients, families, visitors, and staff to maintain a safe and secure environment.
• Monitor security, fire, and environmental alarms, respond to alarms, and assist when needed.
• Directs traffic on hospital property; enforces traffic and parking regulations; assists patients, visitors, and employees with vehicle problems per policy and training.
• Escorts, assists and/or directs patients and visitors to areas within the hospital or facility, furnishes information, as requested.
• May aid handicapped, and elderly persons upon arrival and departure from the hospital or facility and assures an adequate supply of wheelchairs are at the hospital entrance.
• Works cooperatively with local police departments and authorities.
• Responds to requests for assistance in the assigned locations; assists in locating patients.
• Locks all doors, in designated areas, after regular business hours; unlocks doors at the start of business hours.
• Maintain required certifications and licensing.
• Complete all mandatory training programs per departmental guidelines.
• Performs in accordance with system-wide competencies/behaviors.
• Performs other duties as assigned.