Agile Coach II- Operations Department- Hybrid

UPMC has an exciting opportunity for an Agile Coach II position in the Operations department.  This is a full time daylight shift and will be a hybrid position consisting of working from home and in office located in Pittsburgh, PA.

The Agile Coach is a servant leader that is part of the Insurance Service Division (ISD) Lean Agile Center of Excellence (LACE). Agile Coaches coach teams to self-organize, self-manage and deliver via effective and agreed upon Agile practices. They remove impediments and foster an environment where team members collaborate freely, produce high quality products and/or services, and continually strive to improve. The Agile coach spends much of their time helping team members communicate, cooperate and assist in the development of products and services.

Responsibilities:

• Assist in training new teams in the fundamental principles and values of SAFe, Agile, including Scrum and/or Kanban frameworks; schedule refresher training as needed.
• Coach Product Owner and Scrum Masters, to apply SAFe to write good user stories, prioritize work based on business value and Minimal Viable Product, relative story sizing/estimation, and Acceptance/Doneness criteria.
• Coach Product Managers with the program backlog and features.
• Coach Epic Owners on how to work in the SAFe environment while aiding in defining MVP, and developing features.
• Coach agile teams with facilitating Scrum ceremonies/meetings such as sprint planning, daily stand-ups, retrospectives, and backlog grooming.
• Generate metrics from Azure DevOps and identified improvement areas in process every sprint.
• Consistently achieve sprint goals by fostering a culture where the team has ultimate responsibility and ownership for delivery of the items in the sprint backlog.
• Employ a servant leadership style to encourage team members to perform at their highest potential; encourage the team to embrace self-organization and inspire implementation of the Agile mindset and Scrum and/or Kanban framework.
• Identify and remove impediments and/or guide removal by the team.
• Build a safe and trusting environment where obstacles can be identified and openly discussed in order to resolve individually or as a team.
• Champion organizational cultural change on strong ownership, one-team attitude, empowerment, and transparency by collaborating with other scrum masters, leaders, and project managers.