OP Nurse Coordinator II – General Internal Medicine (UPMC Presbyterian)

This position is eligible for a generous sign-on bonus!

Sign-On Bonus Details:

·    $6,000 sign-on bonus available for nurses with over 1 year of experience

The General Internal Medicine, Oakland team based in Montefiore Hospital is hiring a Full time OP Nurse Coordinator II to join their clinical leadership team.

This position will be responsible for supervising the flow of the daily clinic under the direction of the Sr. Practice Manager, managing clinic RN’s and Medical Assistants, training/hiring clinic staff, and ensuring compliance with outpatient clinic regulations. 

Ideal candidate will have previous Outpatient Clinic experience and minimum of 1-year supervisory experience.

Schedule:

• Monday-Friday
• Daylight hours

Purpose:

The Professional Practice Coordinator is a Registered Nurse and is a member of the care delivery team. The Professional Practice Coordinator is responsible for the care of the patient in a global view, accountable for multiple aspects of the patient care package even when patient contact is minimized. The Professional Nurse Coordinator uses independent judgment and continued communication with the patient, family, physician and community resources to assist the patient in attaining a measure of outpatient health. The Professional Practice Coordinator is responsible to set the standards for the level and quality of care. The Professional Practice Coordinator maintains daily accountability for the clinical and administrative operations of the assigned practice. The Professional Practice Coordinator assures overall efficiency and quality care to the patients served. The Professional Practice Coordinator demonstrates a commitment to the community and to the nursing profession.

Responsibilities:

• Identify potential problem areas, develop a system for objectively monitoring performance, and creatively seek solutions to foster quality improvement. Actively manages all aspects of regulatory compliance, including all outside agencies and audits as well as internal requirements, such as core competencies and training. Actively manages department or practice-specific quality improvement efforts. Identifies opportunity for quality improvement to colleagues and management. Takes personal responsibility in improving patient satisfaction with the quality of care and service. Utilizes research and evidence-based practice to support improvement in clinical care: identifies research issues or articles related to clinical specialty or areas of interest
• Demonstrates the ability to create a shared vision that applies critical thinking skills and utilizes conceptual knowledge in the development of the departmental vision. Demonstrates accountability for professional development that improves the quality of professional practice and the quality of patient care. Establishes expectations and model behaviors that demonstrate service excellence to staff and physicians and focuses on the patient as the primary customer. Functions as a leader in practice-based shared governance, goal setting and supports the change and transition process to improve quality of care and the practice environment.
• Demonstrates critical thinking in the identification of clinical, social, safety, psychological and spiritual issues for the patient care within an episode of care. Practices solid communication skills and is able to articulate and translate the patient’s condition to other care providers and to negotiate and make recommendations for changes in patient care and office practices. Patient documentation is comprehensive and promotes communication between caregivers. Incorporates national professional organization as well as business unit and health system’s goals to improve patient safety, quality and satisfaction. Creates a caring and compassionate patient focused experience by building healing relationships with patients, families and colleagues.
• Ability to establish and maintain positive, caring relationships with executives, managers, physicians, non-physician providers, ancillary and support staff, other departments, and patients/families. Supervisory/leadership ability to evaluate staff, address issues appropriately and continually monitor and improve clinical services provided. Excellent communications skills in order to effect relationships with physicians, extenders and staff that create an atmosphere of service excellence to patients. Ability to analyze difficult and complex situations smoothly and efficiently. Ability to work productively and effectively within a complex environment, handle multiple/changing priorities and specialized equipment. High level clinical judgment with critical thinking, analytical and problem-solving abilities required as related to various aspects of patient care. Critical thinking skills necessary to exercise and to lead others in application of the nursing process. Mobility and visual manual dexterity. Physical stamina for frequent walking, standing, lifting and positioning of patients.
• Assumes responsibility for developing, marketing and coordinating programs to provide education and enhance consumer awareness. Accountable for managing the interviewing, selection, hiring, training, evaluating, and progressive discipline process of staff. Demonstrates knowledge of adult learning principles (and/or teaching children if applicable) and applies in teaching of patients, families, students and new staff. Provides detailed and appropriate teaching to patients and families to effectively guide them through the episode of care both in the office setting and via phone/written communication when at home. Serves as the primary nursing liaison for the development of a total care plan to patient and family. Supports the development of students, new staff and colleagues and supports shared governance through practice-based teams and structures. Organizes orientation, training, preceptor initiation, preceptor selection, preceptor training and evaluation period of new staff in department. Creates an environment of open dialogue, inquiry and continuous development by asking for feedback and improving practice.
• Assumes responsibility for day-to-day operations of the practice while continuing to function clinically when necessary. Serves as the departmental role model in all aspects of patient and community care. Oversees program and patient coordination activities to ensure program goals and objectives are achieved by providing direction to staff, maintaining efficient operations and overseeing quality of patient care provided. Develop and optimize the clinical care tools of the practice and the physicians (scheduling templates, space, staffing mix and patient care protocols) that improve the quality of the overall product delivered to the patient. Determine and flex staffing standards based on patient care needs, patient flow, medical acuity, procedures, staff skills and other clinical needs.
• Develops and maintains productive working relationships internally and externally by demonstrating accountability for actions, enthusiasm, motivation and commitment to patients and colleagues. Resolves and manages conflict in a smooth and timely manner. Demonstrates an understanding of cultural differences and holds peers accountable for healthy relationships. Maintains a conscious balance between work and personal life and permits the same focus for staff members. Models safe work hours, time management and healthy lifestyle. Communicates with peers and management any safety hazards identified in the workplace.
• Serves as a highly engaged and full partner on the care team and responds willingly to care team member needs for assistance and partnership. Participates in work that improves patient care and the professional practice environment. Adapts to change and demonstrates flexibility with the change process. Oversees daily operations of practice with regards to patients, staff, physicians and ancillary support/departments. Assist management team or assume formal leadership responsibilities, when necessary, in the following: budget and financial formulation, staff levels and coverage, human resource management, departmental development and education and safety/regulatory reporting and preparation.