Clinical Director, Operations

Purpose:
This position is accountable for achieving quality patient care through appropriate leadership and utilization of human and fiscal resources in their program area. The position is accountable for the development, effective operation and evaluation of a program area. This is accomplished through visionary leadership, knowledge of present and future trends, strategic benchmarking and innovative interventions.

Responsibilities:

• Ensures a culture of caring by promoting and supporting decisions that are patient centered and within the framework of Relationship Based Care. Participates in professional organizations to enhance personal growth and facilitate collaborate relationships at a regional, national and international level. Demonstrates continuous improvement in patient, caregiver and physician satisfaction. Prepares , monitors, and achieves budgeted annual man-hours, expense and capital budget for responsible cost centers based on an analysis of needs of patients, clinical programs, staff and physicians. Directs program teams to function within scope of practice as defined by clinical discipline and job description. Develops and evaluates clinical systems and process that facilitate delivery of comprehensive patient/family care across the continuum.
• Achieves the outcomes of the organization in relation to core measures, regulatory influences, pay for performance, HCAPS, staff and customer satisfaction and identifies areas for ongoing growth and development. Conducts an analysis of clinical variance trends and directs programmatic activities which are congruent to and assists in achieving organization operational imperatives, and implements clinical practice changes. Collaborates with medical staff and key stakeholders to improve patient outcomes; set clinical quality priorities, recommend and implement professional improvements and initiatives and implement service line based patient safety initiatives. Identifies and participates in research activities; promotes and utilizes evidence based practice. Identifies appropriate risk assessment strategies and leads risk reduction strategies within service line.
• Demonstrates the ability to create a shared vision; applies critical thinking skills and utilizes financial and quality data as well as conceptual and didactic knowledge in the development of the service line / program vision and operational plan. Conducts an analysis of areas of responsibilities, including strengths, opportunities, weaknesses and threats to define proactive processes and shares this information with the Vice President of Patient Care Services for development of an organizational strategic plan. Demonstrates initiative to address complex, high-risk problems and translates them into opportunities and challenges. Recognizes the need for a varied leadership style based on the situation and developmental stage of an individual or group. Enables individual contributions at all levels within their area of responsibility. Assumes a leadership role in the establishment of liaisons, networks and/or acquisition of resources to facilitate the growth and development of programs within the system and the community.
• Demonstrates a philosophy of lifelong learning. Establishes and achieves professional standards for quality, legal, and ethical professional practice that is supported by regulatory guidelines and policies and procedures. Demonstrates ongoing departmental and personal development, coaches and advises direct reports and professional staff in the formulation of their professional development plan. Creates a structure and supports a shared governance model, facilitating staff involvement in decision making. Promotes the ongoing development of the Professional Practice Council. Promotes peer to peer accountability.
• Develops and maintains productive working relationships internally and externally by building teams and relationships through mentoring and modeling uplifting and positive communication. Integrates all team members into the team’s work. Extends trust by acknowledging the contributions of others; listens first, creates transparency in communications, confronts reality, and clarifies expectations. Seeks opportunity to adopt best practice, eliminate duplication and maximize efficiency.