Schedule & Work Environment

• Flexible 12-hour shifts (days or nights) based on staffing needs
• Opportunity to pick up shifts on an as-needed basis
• Weekend and holiday availability may be requested depending on operational needs

About the Role

In this role, you’ll play an important part in supporting patient care by coordinating both emergency and non-emergency transport services. You’ll work in a fast-paced, team-oriented environment where your ability to stay organized, communicate effectively, and provide excellent service will make a direct impact on patients and care teams.

What We’re Looking For

We’re especially interested in candidates who bring:

• Strong computer and basic data entry skills
• Customer service experience with a patient-first mindset
• Comfort using standard office equipment
• Excellent multitasking and organizational abilities

Key Responsibilities

• Coordinate and schedule patient transport requests (emergency and non-emergency) within UPMC
• Dispatch and manage transport units to ensure timely, efficient service
• Serve as a point of contact for patients, staff, and external partners—answering questions and resolving concerns
• Perform billing functions, including accurate claim submission, follow-ups, and account management
• Accept and process payments (cash, credit/debit, or check) and provide receipts
• Maintain dispatch logs, schedules, and transport documentation
• Generate daily and monthly reports on volume and productivity
• Assist with accounts receivable, collections, and monthly closing processes
• Coordinate backup coverage and resources to ensure uninterrupted service

Commitment to Patient Care & Safety

We are dedicated to creating a safe, high-quality environment for our patients and staff. In this role, you will:

• Uphold strong patient safety standards and promote a culture of accountability
• Identify opportunities for improvement and help reduce risks
• Support patients and families by keeping them informed and involved
• Speak up and act when safety concerns arise

Why Join Us?

At UPMC Susquehanna, we value teamwork, respect, and excellence. You’ll be part of a team that:

• Treats everyone with dignity and compassion
• Delivers exceptional service through our C.A.R.E. values
• Supports professional growth and ongoing development
• Makes a meaningful difference in the lives of patients every day