Purpose:
The Supervisor of the Edit Team will provide day-to-day leadership and operational oversight while maintaining a strong working knowledge of the team’s Edit and referral processes. This is a hands-on, working supervisor position and requires an individual who is comfortable balancing leadership responsibilities with direct production work.

The ideal candidate will have strong Claims/Edit experience and a high level of proficiency with Epic/Bridges. The Supervisor should be able to work independently, research and resolve issues, prioritize competing needs, and make sound operational decisions with limited direction.
In addition to supervising, coaching, monitoring workflow, addressing escalations, and supporting staff, the Supervisor will be expected to actively work claim edits during available downtime and when additional production support is needed. Candidates should be comfortable transitioning between supervisory responsibilities and performing the same operational work completed by the team.

This role would work Monday through Friday from 8:00am until 4:30pm and is eligible to work from home after training.

Responsibilities:

• Provide daily oversight and direction for the Edit Team.
• Monitor Edit/referral workloads and assist with prioritization and distribution of work.
• Provide hands-on operational support and assist with production activities based on workload demands and departmental needs
• Utilize Epic/Bridges effectively to research, review, and resolve workflow issues.
• Serve as a resource for staff questions, complex cases, and escalated issues.
• Independently investigate problems and determine appropriate next steps before escalating when necessary.
• Coach staff on processes, quality expectations, productivity, and adherence to established workflows.
• Identify recurring workflow issues and communicate trends that may require additional review.
• Balance administrative and supervisory responsibilities with day-to-day operational production needs.
• Work collaboratively with leadership and other teams while demonstrating the ability to independently manage assigned responsibilities.