Medical Assistant, Expert – Pulmonology

Title and starting pay rate of this position may vary based on years of experience

Join the UPMC Hamot Pulmonology team and be part of a transformative healthcare environment where your skills and dedication make a real difference in patient outcomes. We are looking for a passionate and skilled individual to fill the role of Pulmonology Specialist. This position offers a dynamic opportunity to collaborate with a multidisciplinary care team focused on achieving population health management goals, enhancing patient access to care, and reducing emergency visits and readmissions.

Why Join Us? At UPMC Hamot, we offer more than just a job; we offer a career where you can grow professionally and make a meaningful impact on the lives of patients in our community. You will work alongside dedicated professionals in a supportive environment that values teamwork, innovation, and patient safety. We provide ongoing training and development opportunities to help you expand your skills and advance your career in healthcare.

If you are looking for a rewarding opportunity to contribute to improving patient outcomes and shaping the future of healthcare, we invite you to apply and join our team at UPMC Hamot Pulmonology. Together, we can make a difference.

Responsibilities:

• Collaborates with care team members to reach population health management goals of improving patient access to care, reducing number of emergency visits,and decreasing readmissions.Telephonic outreach to patients discharged from the hospital or emergency room to schedule follow up appointments and review medications and treatment plans.Make referrals to members of the extended care team and/or notify provider of post discharge needs or discrepancies in plans of care.Participate in population health outreach to patients and assist with gap closureProvide health education to patients to help improve or maintain a healthy lifestyleActively promotes patient engagement through wellness guidance and self-management support and promotes patient engagement through wellness guidanceand self-management support and promotes patient health literacy through learned motivational interviewing and communication techniquesMust be responsible and demonstrate proficiency in all practice category specific tasksGuides workflow and/or assigns tasks to other clinical staff.Assist management staff with supervisory activities. Participates with creation and implementation of departmental goals, processes and procedures. Mentors,orients and provides ongoing training to current and new staff members.Serve as the department super user for Epic Care.
• Work directly with Manager to identify opportunities for improvement with regards to Clinical/Non-Clinical functions, Infection Control Procedures, and PatientAssessmentsGuide routine meetings with staff to communicate procedural changes to improve service quality and patient safetySend/receive patient medical records in accordance with Health Insurance. Portability and Accountability Act (HIPAA) and other state and federal regulations.Obtain lab/x-ray reports, hospital notes, referral information, etc. Complete forms/requisitions as needed. Schedule appointments. Verify insurance coverageand patient demographics. Prepare and managing charts to ensure information completed and filed appropriately. Other front office responsibilities, as required.Prepare patient rooms, set up instruments and equipment according to department protocol. Clean exam/procedure rooms, instruments and equipment betweenpatient visits to maintain infection control. Clean according to scheduled maintenance program and keeping appropriate records. Manage inventory of supplies;restocking exam/procedure rooms.
• Check schedules and organizing patient flow. Accompany patients to exam/procedure room. Assist patients as needed with walking, transfers, dressing,collecting specimens, preparing for exam, etc. Collect patient information/history; taking vitals, performing screenings per provider guidelines. Relay instructionsto patients/families.Answering calls and providing pertinent information including patient education as directed.Perform phlebotomy, EKG’s, and level one labs. Perform clinic procedures according to policy and procedure. Assist physicians with procedures. Documentpatient information into the medical record.Comply with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health). Maintain strict confidentiality related to medicalrecords and other data. Comply with all UPMC Health System policies and procedures.Under the direction and supervision of a physician, administer injectable medication and vaccines when appropriate.*Performs in accordance with system-wide competencies/behaviors.*Performs other duties as assigned.
• Collaborates with care team members to reach population health management goals of improving patient access to care, reducing number of emergency visits, and decreasing readmissions.
• Telephonic outreach to patients discharged from the hospital or emergency room to schedule follow up appointments and review medications and treatment plans.
• Make referrals to members of the extended care team and/or notify provider of post discharge needs or discrepancies in plans of care.
• Participate in population health outreach to patients and assist with gap closure.
• Provide health education to patients to help improve or maintain a healthy lifestyle.
• Actively promotes patient engagement through wellness guidance and self-management support and promotes patient engagement through wellness guidance and self-management support and promotes patient health literacy through learned motivational interviewing and communication techniques.
• Must be responsible and demonstrate proficiency in all practice category specific tasks.
• Guides workflow and/or assigns tasks to other clinical staff.
• Assist management staff with supervisory activities. Participates with creation and implementation of departmental goals, processes and procedures. Mentors, orients and provides ongoing training to current and new staff members.
• Serve as the department super use for Epic Care.
• Work directly with Manager to identify opportunities for improvement with regards to Clinical/Non-Clinical functions, Infection Control Procedures, and Patient Assessments.
• Guide routine meetings with staff to communicate procedural changes to improve service quality and patient safety.
• Send/receive patient medical records in accordance with Health Insurance. Portability and Accountability Act (HIPAA) and other state and federal regulations.
• Obtain lab/x-ray reports, hospital notes, referral information, etc. Complete forms/requisitions as needed. Schedule appointments. Verify insurance coverage and patient demographics. Prepare and managing charts to ensure information completed and filed appropriately. Other front office responsibilities, as required.
• Prepare patient rooms, set up instruments and equipment according to department protocol. Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control. Clean according to scheduled maintenance program and keeping appropriate records. Manage inventory of supplies; restocking exam/procedure rooms.
• Check schedules and organizing patient flow. Accompany patients to exam/procedure room. Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc. Collect patient information/history; taking vitals, performing screenings per provider guidelines. Relay instructions to patients/families.
• Answering calls and providing pertinent information including patient education as directed.
• Perform phlebotomy, EKG’s, and level one labs. Perform clinic procedures according to policy and procedure. Assist physicians with procedures. Document patient information into the medical record.
• Comply with requirements of appropriate regulatory agencies (i.e., OSHA, CLIA, PA Department of Health). Maintain strict confidentiality related to medical records and other data. Comply with all UPMC Health System policies and procedures.
• Under the direction and supervision of a physician, administer injectable medication and vaccines when appropriate.