Patient Service Representative II

Join our team of Life Changers!

UPMC is hiring a Full-Time, Patient Service Representative II to support the office in Mechanicsburg. 

Candidate must have a minimum of 2 years’ experience in ambulatory care office or outpatient care facility as well as medical terminology knowledge. 

Schedule is Monday-Friday 8:00am-4:30pm

No holidays or weekends!

This position will require 25% of travel time to Carlisle and Harrisburg to support coverage on occasion. 

Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!

Responsibilities:

• Coordination of Personnel and Functions: Coordinates front office staff in performance of daily functions. Attends billing/insurance meetings when appropriate. Attends training on financial and scheduling systems. Provides training to new staff, and acts as a lead resource. Conducts periodic update meetings with front office staff. Verifies bank deposits and ledger sheet for cash payments. Monitors and corrects or delegates correction of error reports, open encounter reports and any other reports assigned by manager. Provides manager with regular updates on status of report resolution. Trouble shoots process breakdowns. Attends customer relations training, when appropriate. Works with the manager to facilitate all of the above.
• Registration: Obtains and verifies demographic, financial and guarantor information. Enters or updates information in scheduling/financial system accurately, verifies and revises existing information on patients that have not been interviewed within the past 30 days. Verifies patient insurance coverage with proper identification. Obtains and validates patient guardianship and ensures appropriate documentation.  Properly explains payment policy. Collects co-payments & payment for services. Completes bank deposit slip and ledger sheet for cash payments. Provides for patient confidentiality and privacy at all times.
• Telephone Responsibilities: Answers the telephone promptly, with a clear focus on customer service. Greets caller pleasantly-identify the department as well as self. Returns phone calls to patients as directed by providers-documents in patient record. Takes message from the patient for the providers. Transfers calls regarding medical concerns to appropriate clinical personnel.  Accurately schedules / cancels / adjusts / reschedules appointments, with attention to all scheduling criteria and physician availability.
• Administrative/Office Support: Process co-payments and payment of services, according to office procedure and reconciles account balances.  Review and correct financial system error reports on a daily basis and as needed. Generates & send letters to patients as directed by the providers. Faxes documentation to requested parties. Completes patient checkout and schedules follow-up appointment.
• Customer Service:  Works with patient to resolve problems. If unable to resolve the problem, directs the patient to the Manager.  Observes and facilitates patient throughput and notifies appropriate chain of command.  Collect co-payments & payment for services. 
• Secondary Duties: Reports acutely ill patients to the nursing staff/provider. Coordinates the ordering of supplies with the Office Manager. Scans information into the medical record. Opens and distributes mail. Completes referrals as assigned. Performs other duties as assigned. Charge Entry as needed