Scheduling Services Epic Analyst, Expert

UPMC University of Pittsburgh Physicians is hiring a full-time Scheduling Services Epic Analyst, Expert to join their team at Scheduling Services in Pittsburgh! This position will work Monday through Friday, 8:00 am to 5:00 pm. In this role you will support both the build and maintenance of EPIC Templates and Decision Trees along with any upcoming access initiatives. This role is fully remote!

Apply today and be a part of this great team!

Purpose:
Under the general direction of the Epic Analyst Lead, Scheduling Services, the Epic Analyst Expert, Scheduling Services will ensure a World Class, patient-centric experience of Service Excellence through every interaction with UPMC Scheduling Services. This patient-centric experience will align with not only the Scheduling Services Mission & Vision but the UPMC Core Values, creating an Industry Leading patient experience during each and every interaction. The Epic Analyst Expert, Scheduling Services will act as a leader, mentor, and role model at all times, with responsibility for the comprehensive analysis of data and information for the various Epic Cadence processes utilized across Scheduling Services, including the implementation and maintenance of the various Epic Cadence systems and databases for Physician Services. The Epic Analyst Expert, Scheduling Services will evaluate the client’s business environments while working with Information Services Staff and client professionals to develop requirements for technology solutions related to business operations. The Epic Analyst Expert, Scheduling Services must possess a clear understanding of financial, clinical, and other information generated by numerous sources to identify opportunities to improve clinical and financial performance. The Epic Analyst Expert, Scheduling Services will articulate these opportunities to internal and external audiences implementing the solutions, and tracking / monitoring progress. These functions must be done while also weighing the practical consideration and potential barriers that need to be overcome to successfully implement new programs and processes while adhering to UPMC Values and a Culture of Service Excellence. 

Responsibilities:

• Provide a World Class patient experience, focusing on Service Excellence and one contact resolution with each and every patient interaction.
• Provide a World Class patient experience, focusing on Service Excellence and one contact resolution with each and every patient interaction.
• Support all Epic upgrades, ensuring quality of information technology solutions through business case and application-level testing. Validate test results to initial business needs and performs analysis of new releases, determining how they will impact workflow. Defines modifications to application software or databases to address system functions or enhancements while managing all phases of testing and assists Lead/Project Manager in work effort and project scoping.
• Support all Epic upgrades, ensuring quality of information technology solutions through business case and application-level testing. Validate test results to initial business needs and performs analysis of new releases, determining how they will impact workflow. Defines modifications to application software or databases to address system functions or enhancements while managing all phases of testing and assists Lead/Project Manager in work effort and project scoping.
• Provide Epic Cadence support for all Physician Services scheduling as well as Ancillary areas including but not limited to Imaging/Radiology services, including template design as well as all Decision Tree work.
• Provide Epic Cadence support for all Physician Services scheduling as well as Ancillary areas including but not limited to Imaging/Radiology services, including template design as well as all Decision Tree work.
• Manage Project Requests for Cadence System Enhancements and Changes by working closely with the Operations teams.
• Manage Project Requests for Cadence System Enhancements and Changes by working closely with the Operations teams.
• Perform an in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic’s Cadence module. Translate business requirements into functional specifications and manages changes to specifications.
• Perform an in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic’s Cadence module. Translate business requirements into functional specifications and manages changes to specifications.
• Support the transformation of disparate scheduling workflows to the scheduling services team.
• Support the transformation of disparate scheduling workflows to the scheduling services team.
• Take a leadership role in mentoring and motivating staff to build a strong cohesive team.
• Take a leadership role in mentoring and motivating staff to build a strong cohesive team.
• Manages special projects as assigned by Management team, develop and maintain project plans, as needed.
• Manages special projects as assigned by Management team, develop and maintain project plans, as needed.
• Participate in training and work with end users, acting as a liaison with department appointed Cadence team for training and coordination of all processes.
• Participate in training and work with end users, acting as a liaison with department appointed Cadence team for training and coordination of all processes.
• Maintain regular communication with Epic representatives, including participating in weekly project team meetings.
• Maintain regular communication with Epic representatives, including participating in weekly project team meetings.
• Work with Epic representatives, Scheduling Services and Physicians Services, and end users to ensure the system meets the organization’s business needs regarding the project deliverables and timeline.
• Work with Epic representatives, Scheduling Services and Physicians Services, and end users to ensure the system meets the organization’s business needs regarding the project deliverables and timeline.
• Develop an understanding of operational needs to set the direction for the organization’s workflows by attending site visits and other integrated sessions.
• Develop an understanding of operational needs to set the direction for the organization’s workflows by attending site visits and other integrated sessions.
• Develop and maintain clear, understandable documentation to describe program development and modification, as well as troubleshooting. Updates system and support documentation as necessary to reflect changes to programs, solutions, reports, and interfaces.
• Develop and maintain clear, understandable documentation to describe program development and modification, as well as troubleshooting. Updates system and support documentation as necessary to reflect changes to programs, solutions, reports, and interfaces.
• Update management, business partners, and others as appropriate on a timely basis regarding progress on assigned tasks, projects, and issues, via written or oral reports.
• Update management, business partners, and others as appropriate on a timely basis regarding progress on assigned tasks, projects, and issues, via written or oral reports.
• Protect the integrity and confidentiality of all data and information through physical and electronic measures.
• Protect the integrity and confidentiality of all data and information through physical and electronic measures.
• Provide service according to the expectations of policies/procedures and standards developed around the Access for client departments.
• Provide service according to the expectations of policies/procedures and standards developed around the Access for client departments.
• Evaluate and document client needs and all aspects of business processes both operational and financial, including current process analysis; and proposed revisions to optimize business processes.
• Evaluate and document client needs and all aspects of business processes both operational and financial, including current process analysis; and proposed revisions to optimize business processes.
• Assist with the design and documentation of business/system functional requirements in formats to facilitate the development of deliverables such as Request for Proposals and/or Information, custom development efforts, project-based planning documents such as scope documents and client services communication.
• Assist with the design and documentation of business/system functional requirements in formats to facilitate the development of deliverables such as Request for Proposals and/or Information, custom development efforts, project-based planning documents such as scope documents and client services communication.
• Work with ISD staff, clients and/or vendors to evaluate technology solutions including both packaged system solutions and custom development application and component development options.
• Work with ISD staff, clients and/or vendors to evaluate technology solutions including both packaged system solutions and custom development application and component development options.