Patient Access Rep

UPMC Altoona Ear, Nose, & Throat is looking for a Patient Access Rep to greet and register incoming patients, check patients out, and schedule future appointments to ensure efficient patient flow in this busy specialty practice.  The position will work Monday – Friday, 8 a.m. to 4:30 p.m., and this role will be based in the practice’s Everett, PA office.  The ideal candidate will have prior experience in a medical office.

Responsibilities:

• Verifies patient appointment time, physician they are scheduled to see and insurance to be billed; updates patient appointment status.
• Work on Wait/Rescheduling lists for providers and resources and schedules patients accordingly.
• Carries out alternative workflows during system(s) downtime.
• Follow all workflows related to your department.
• Work Charge work queues. Collect copays. Enter all payments into UPAY and print receipts for all monies collected. Balance following policy at end of each day.
• Check for any special type appointment and obtain any eligibility requirements needed.
• Registers incoming new/established patients by verifying or entering current demographic/insurance information into the computer system. Obtain the required signatures on paperwork.
• Communicate effectively with patient to understand their AVS.
• Answers telephones, directs and handle calls as needed.
• Work with patients on utilization of Welcome Kiosks.
• Work Encounters without Charges report.
• Assists patients with questions about insurance and UPMC/BMA policies.
• Maintains & troubleshoot problems that arise with computers, printers, scanners, label printers and Welcome Kiosks. Reports malfunctioning equipment by ticket submission.
• Schedules future appointments for BMA Providers or Resources via telephone and/or in person from AVS, pools or staff messages.