Behavioral Health Navigator I

The Behavioral Health Navigation team is hiring a full-time Behavioral Health Navigator I to support UPMC Western Maryland. 

The Behavioral Health Navigator I is responsible for the assessment and navigation of patients and families in collaboration with attending psychiatrists and other staff within UPMC Western Maryland. The incumbent will develop initial treatment plan to facilitate disposition planning and assists with bed placement or disposition planning. They will have the ability to identify acuity level of patient and will facilitate the flow of information to promote effective communication regarding the patient care and patient operations and disposition. 

The shift for this position will include rotating shifts and weekends.  12 and 8-hour shifts. The incumbent will work both in the Emergency Department as other medical units in the hospital. 

Responsibilities:

• Meet standards for documentation and completes all required paperwork, including psychiatric evaluation, commitment paperwork. Demonstrate ability to utilize DSMV and to develop provisional diagnosis.
• Demonstrate knowledge of mental health laws and reviews inpatient commitment for accuracy, competencies and proper time frames.
• Knowledge of insurance programs, processes and able to obtain authorizations as needed.
• Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
• Maintain competency requirements.
• Learn and utilize up-to-date technology in delivery of patient care for assessment and disposition/referral planning.
• Efficiently take a sizable volume of calls and disposition callers to meet their needs rapidly
• Follow outpatient scheduling or referral documentation guidelines.
• Responds rapidly to appointment or inpatient admission requests through email, phone, or voicemail.
• Review and summarizes the patient information for admissions to a behavioral health unit and triaging patient for appropriate placement.
• Ability to verbally present the case to physicians and others.
• Demonstrate triage and assessment skills for medical necessity or appropriate outpatient clinic.
• Provides accurate, timely information to coworkers, physicians, outside agencies, with a professional and courteous manner.
• Demonstrates expertise in accessing social systems by providing resource-specific information to patients and families, initiating contact with appropriate resources and facilitating the patient/family’s ability to accept referrals.

Responsibilities:

• Meet standards for documentation and completes all required paperwork, including psychiatric evaluation, commitment paperwork. Demonstrate ability to utilize DSMV and to develop provisional diagnosis.
• Demonstrate knowledge of mental health laws and reviews inpatient commitment for accuracy, competencies and proper time frames.
• Knowledge of insurance programs, processes and able to obtain authorizations as needed.
• Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
• Maintain competency requirements.
• Learn and utilize up-to-date technology in delivery of patient care for assessment and disposition/referral planning.
• Efficiently take a sizable volume of calls and disposition callers to meet their needs rapidly
• Follow outpatient scheduling or referral documentation guidelines
• Responds rapidly to appointment or inpatient admission requests through email, phone, or voicemail.
• Review and summarizes the patient information for admissions to a behavioral health unit and triaging patient for appropriate placement.
• Ability to verbally present the case to physicians and others.
• Demonstrate triage and assessment skills for medical necessity or appropriate outpatient clinic.
• Provides accurate, timely information to coworkers, physicians, outside agencies, with a professional and courteous manner.
• Demonstrates expertise in accessing social systems by providing resource-specific information to patients and families, initiating contact with appropriate resources and facilitating the patient/family’s ability to accept referrals.