Office Assistant I – GLPP Cardiology

UPMC is excited to invite you to apply for the position of Office Assistant I! This full-time role offers a Monday to Friday day shift, from 8 AM to 4:30 PM, with no weekends or holidays required. We are seeking a detail-oriented candidate with experience working with electronic medical records and prior insurance knowledge. This position is ideal for someone who thrives in a fast-paced office environment and is eager to contribute to the growth of our team. Apply today to join a great team and receive a robust Totals Reward package!!

Responsibilities:

• Verify required information and records in the medical record and computerized scheduling system to ensure accuracy before scheduling appointments.
• Schedule, coordinate, and reschedule patient appointments, ensuring that necessary messages are relayed to staff and providers in a timely manner.
• Greet and register patients in a friendly, prompt, and helpful manner, providing any necessary instructions and directions for their visit.
• Inform the appropriate department or person of the patient’s arrival, ensuring that check-in and check-out functions are performed correctly.
• Maintain a clean and organized waiting area, including the beverage station and reading materials, to enhance the patient experience.
• Prepare patient charts in advance of upcoming appointments, ensuring all necessary documentation is ready for the visit.
• Answer the phone, screen calls, take messages, and provide information to patients and staff in a courteous and professional manner.
• Keep the physician’s schedules updated, ensuring patients are scheduled properly and appointments are confirmed to avoid any conflicts or delays.
• Complete necessary paperwork such as encounter forms and referrals, and use the computer system to generate information needed for billing purposes.
• Address any patient inquiries related to appointments, testing, or procedures, providing accurate and helpful information.
• Comply with all UPMC Health System policies and procedures, ensuring that all tasks are performed in accordance with company standards.
• Maintain strict confidentiality with respect to medical records and sensitive patient information.
• Use the automated financial management system effectively to schedule appointments, verify patient information, enter charges, collect co-payments, and reconcile payments.