EAP Specialist (Hybrid – St Francis University)

UPMC’s Health Plan and Workpartners are hiring an EAP Specialist for their LifeSolutions Clinical Services Team. This is a hybrid role that will work partially onsite at St Francis University and remotely. This role will require some evening shifts. 

Under the direction of LS Clinical Director and/or the Medical Director, the EAP Specialist is responsible for providing the clinical services for the Employee Assistance program, which provides confidential counseling and guidance to the employees, household members, Medicare members, students of various contracted organizations and telemedicine clients who are experiencing personal, mental health and/or job-related problems. EAP Specialist will provide short-term, focused clinical interventions for clients utilizing telemedicine platform. EAP Specialist will establish collaborative relationships with clients, physicians, healthcare providers, and employers to achieve desired outcomes. The EAP Specialist will consult with supervisory and management personnel in handling staff member performance problems and in determining appropriate actions. EAP specialists will develop and present trainings to employer groups as requested. EAP Specialists will be a conduit to a myriad of resources, including Health Coaching, awareness of website resources, and community and provider resources.

Responsibilities:

• May serve on committees or participate in special projects.
• Respond to requests for department interventions, in consultation with the Senior Director, Clinical Director, and/or Clinical Manager.
• Assist supervisory/management personnel in assessing employee performance problems and in the consultation to management when a staff member’s problem or impairment interferes with job performance.
• Participate in group and individual supervision as required. Be prepared to present a clinical case in a well-ordered manner.
• Provide assistance and information regarding EAP intervention on particular organizational problems or requests, including but not limited to: drug testing and fitness for duty events, compliance with Department of Transportation (DOT), violent or potentially violent events, traumatic events, and downsizing activity of the organization. Coordinate involvement of other EAP staff as necessary, and in consultation with LS Senior Director, Clinical Director, and Clinical Manager.
• Provide liaison with community and private referral resources, as well as managed care entities. Develop, recommend, and research external providers, as appropriate, and expand and improve the EAP referral network as necessary. Provide clinical support for telemedicine consultation in collaboration with physicians and health care providers as requested.
• Complete intake, assessment, referrals, and case management for employees, their household members and telehealth clients with personal, work-related, mental health or career issues. Maintain confidential records for each client and maintain ongoing case management and follow-up. Session benchmarks are determined, and expectations are for counselors to meet those benchmarks.
• Maintain timely client and activity documentation. Utilize documentation systems associated with both EAP clients and telehealth clients in the behavioral health virtual platform.
• Participate in research protocols and collecting data as directed, and participate in writing, publishing, and presenting EAP/telemedicine programs and initiatives when possible.
• Implement and complete special projects as requested.
• PROVIDE DIRECT CLINICAL SERVICES Serve as a role model of Service Excellence for the institution by providing quality employee counseling services that are responsive to client needs, proactive in scope, and accessible in nature. Using the Basics of Service Excellence as a guide, respond to the needs of individual employees, departments, or other organizations, with courtesy, respect, and a positive outlook that reflects the team effort of the department. Provide short-term, client-focused interventions via in-person or live video with identified clients who are looking for help with a broad range of personal or mental health needs. Educate clients on coping skills, help them set goals and assist them with tools/strategies for problem-solving.