Behavioral Health Navigator I

• Bachelor’s Degree in Psychology, Counseling or Social Work with one-year of mental health direct care experience OR master’s degree in Psychology, Counseling or Social Work. Other fields of study may be considered with coursework of at least 12 credits in human services and/or relevant mental health experience.
• Ability to respond calmly and effectively, using good clinical judgment to both psychiatric and medical emergencies.
• Ability to identify problems, implement resolution, reassesses situation/problem.
• Excellent interpersonal relations with the ability to interact in a direct, professional, tactful, gracious manner with all professional/non-professional contacts; includes all areas of verbal/non-verbal communication within the contest of direct/non-direct contact; history of excellent interpersonal relations.
• Ability to work collaboratively within a multidisciplinary team.
• Ability to work under stress, with an unpredictable patient flow, in a sometimes-crowded work environment.
• A personal disposition that is warm, friendly, caring, kind and hospitable towards patients, colleagues.
• Exhibit openness and willingness to learn.
• Flexible schedule; rotating shifts.
• History/record of all above services consistently delivered with a service excellent attitude.
• Ability and willingness to work in a managed care environment.
• Excellent ability and history of direct, gracious, courteous, kind face-to-face, telephone and nonverbal skills.
•  May in the course of their job duties be in rooms where medications are stored.
• No contact with medications is allowed.

  Licensure, Certifications, and Clearances:

• Cardiopulmonary Resuscitation (CPR)
• Comprehensive Crisis Management (CCMC)
• Act 31 Child Abuse Reporting with renewal
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran