Patient & Family Concierge (Casual) – T12 Cardiology

UPMC Altoona is hiring a casual Patient & Family Concierge position on the T12 Cardiology Unit. The position offers flexible scheduling with a minimum requirement of 36 hours every 6 weeks. This is an excellent opportunity for students seeking an entry-level role in healthcare.

The Patient & Family Concierge is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the Concierge is to create and deliver a top-notch experience for patients, visitors, and colleagues. The Concierge will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the Concierge may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, and supply/equipment management. Above all, the Concierge will remain focused on patient and guest satisfaction and quality of care from first to last impression.

Responsibilities:

• Destination Coordination: Welcomes patients and visitors, provides directions, disseminates patient information, manages parking, and tracks patient belongings.
• Environmental Services: Cleans and organizes assigned areas, replenishes supplies, makes beds, and reports maintenance issues.
• Dietary Services: Prepares and serves meals as per requirements, maintains food safety, operates food service equipment, and ensures sanitation.
• Transportation Services: Transports patients, equipment, and lab specimens, maintains transportation equipment, records data, and reports activities.
• Supply & Equipment Management: Manages supplies and equipment, delivers materials, stocks rooms and areas, maintains logs, and checks supply expiration dates.
• General: Answers phones, responds to call lights, interacts with patients, conducts hourly rounds, distributes care plans, and prompts patient mobility. May also maintain resources depending on the unit.
• Infection Control: Adheres to hand hygiene and infection control procedures consistently when interacting with customers.
• Incident Reporting: Follows mandatory reporting procedures for any incident or serious event that could have affected patient care.
• UPMC Values: Exhibits UPMC values and practices key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don’t Direct, Own Your Zone) when performing all job responsibilities.
• Medication Access: Access to medications is limited to the distribution of the medication to the nurse.
• System-wide Competencies: Performs in accordance with all other system-wide competencies/behaviors.
• Additional Duties: Performs other duties as assigned.