Current UPMC employees must apply in HR Direct.

Regional Operations Manager, ONC

Job ID: 6798245075
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: ONC00-UPMC Hillman Cancer Center
Department: Oncology Program
Location: 2020 Technology Parkway, Mechanicsburg, PA
Union Position: No
Salary Range: $ 51.66-77.5 USD

Join Our Team as a Regional Operations Manager, ONC!

Are you a strategic leader with a passion for driving excellence in healthcare operations? UPMC is seeking a dynamic Regional Operations Manager to oversee our medical oncology practice managers within the Central PA network. In this pivotal role, you will:

  • Develop, plan, direct, and control broad administrative activities to achieve organizational objectives.
  • Manage operations, quality management, regulatory affairs, continuing education, and fiscal responsibilities.
  • Recommend and implement organizational objectives to ensure financial profitability and growth.
  • Evaluate and adjust strategies to meet changing national, state, and local needs.
  • Maintain overall responsibility for the operation and activities of the medical oncology network.

If you are ready to make a significant impact and lead our team toward continued success, apply today!

Responsibilities:

  • Continuing Education Program Management:
    • Oversees the learning needs of staff utilizing surveys, QA Program Results, advice from physicians, and new processes and procedures.
    • Implements or coordinates training programs to meet the needs of the staff.
    • Ensures that CE records are maintained
    • Monitor practice operations to identify areas for improvement, expansion of services & potential new market areas.
    • Work with external colleagues (non-UPMC hospitals & facilities) to assist in accomplishing goals. Recommends strategies and approaches and implements strategic marketing plan. Sets standards for professionalism, productivity, and efficiency.
    • Conducts monthly departmental meetings and keeps staff well-informed and answers questions without delay. Serve as liaison to various internal & external colleagues on initiatives including, but not limited to, renovations, construction, & new initiatives.  
    • Assist in physician relations as necessary
  • Quality Assurance/CQI Program Management:
    • Ensures that the sites comply with all UPMC Cancer Center policies and procedures to ensure patient safety.
    • Maintains strict confidentiality related to patient records and other data.
    • Oversees the department QA program and establishes meaningful, measurable QA programs to meet regulatory demands.
    • Establishes performance improvement and CQI strategies, using the PDCA process.
    • Oversees departmental CQI Activities. Conducts CQI meetings, sets goals and objectives for improvement, and measures results utilizing benchmarks/scorecard. Results are documented using UPMC standards.
    • Works collaboratively with the site Physicians and all staff to maintain high standards for quality service
  • Operations Management:
    • Oversees the operations of multiple Oncology Offices. Maintain effective communication with staff, physicians, sr. management & peers on operational updates.  
    • Through positive leadership techniques influences and oversees direct reports and all other staff. Ensure appropriate & high quality staffing through strategic placement.  Directs the development and preparation of short-term and long-range plans and budgets based upon organization goals and objectives. Produces high quality work in a timely fashion to meet established deadlines. Work is accurate and substantiated by fact. D. Ensures development and establishment of policies, procedures and objectives and ensures their adequate execution, compliance and update. Review & evaluate the effectiveness of current procedures & plans with site managers & physicians to develop & implement new, more efficient systems & procedures as required to improve office operations. Continue to assist in the development.
    • Evaluates general and specific business conditions as they relate to operational issues and keeps the sr. director fully advised on these matters
    • Within the scope of authority, ensures that systems (both manual and automated) are developed to support practice-wide activities based upon business need.
    • Delegates portions of activities, responsibilities and authorities as necessary and desirable to organizational staff. Ensures that responsibilities, authority and accountability of all direct subordinates and unit supervisors are defined and understood.
    • Responsible for the overall direction of the organization’s recruitment and retention programs utilizing all available media. Assures the creation and placement of recruitment advertising to support the organization in attaining recruitment and retention objectives. Ensures compliance to corporate Human Resources policies and procedures.
    • Conducts appropriate performance evaluations, recommends merit increases, promotions and disciplinary actions. Recommends probationary actions and terminations.
    • Directs the preparation and maintenance of management reports necessary to carry out functions of department and Network. Prepares periodic reports as necessary
  • Regulatory Affairs Management:
    • Ensures all activities are carried out in compliance with organization policy and local, state and federal laws and regulation governing activities, organizational structures, management philosophy and mission and vision statements.
    • Coordinates the regulatory compliance activities and maintains continuous departmental readiness for inspections and surveys.
    • Serves as a liaison to the Compliance Department and provides periodic reporting on compliance monitoring activities.
    • Plans, directs, controls, coordinates and/or participates in the marketing of services and programs to customers to ensure accomplishment of budgeted financial objectives. Ensures services and programs are marketed in accordance to good business practices to ensure maximum profitability and referral volume in relation to pre-set marketing standards. Establishes, supports, coordinates and contributes to the organization business planning process. Continually evaluate the timely adjustment of marketing strategy, plans and programs to meet organization needs and changing market conditions.
    • Ensures financial analysis/modeling of competitive pricing information is conducted. Ensures timely communication to directors for policy changes (contract administration) and implementation of approved and published price lists. In collaboration with Administration ensures financial analysis/accountability
  • Fiscal Responsibilities:
    • Develops and recommends budgets; authorizes expenditures in accordance with budget and purchasing policy. Approves budget and expenses of subordinates.
    • Responsible for monitoring, analyzing, assessing and communicating organization progress. Considers present and planned capacity. In financial terms, considers manpower and organization needs, including facilities and technology.
    • Maintains overall responsibility for all aspects of contract management including quality assurance, utilization review, ROI and other areas as appropriate

Qualifications:

  • Bachelor’s degree in Healthcare Administration, Business Management or related field, or BSN is required.
    • Masters degree is preferred.
  • Minimum seven years of experience in healthcare and operations including at least three years in a managerial capacity is required.
  • Knowledge of the principles and practices of health planning and management sufficient to manage, direct and coordinate the operations of a health care organization.
  • Knowledge of the processes, organization and policies of the community’s health systems sufficient to interact with other health care providers.
  • Knowledge of the principles and practices of employee development sufficient to ensure organization productivity.
  • Expert working knowledge of Word, Excel, electronic mail and the Internet is required.
  • Skill in exercising a high degree of initiative, judgment, discretion and decision-making to achieve organization objectives.
  • Skill in analyzing situations accurately and taking effective action.
  • Skill in establishing and maintaining effective working relationships with employees, policy-making bodies, third party payors, patients and the general public.
  • Skill in organizing work and priorities, making assignment,s and achieving goals and objectives. 
  • Ability to prepare comprehensive reports.
  • Strong analytical and problem-solving skills and superb interpersonal and communication skills are required

Licensure, Certifications, and Clearances:

  • Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

CAREER GROWTH

Grow Your Nursing Career

Spanning over 20 clinical specialties and more than 50 unique nursing roles, every nurse at UPMC can achieve and advance their goals with the My Nursing Career Ladder. Whether you’re looking to progress to an elevated role or continue your education, UPMC equips nurses with the resources, feedback, leadership, and benefits to help you succeed and achieve your career goals. Here’s how a few nurses have grown their careers through the years at UPMC:

Clyde C.

As a Professional Staff Nurse, Expert at UPMC Muncy, Clyde is a great example of someone who has taken advantage of UPMC’s My Nursing Career Ladder to grow his career while remaining in the same hospital location.

Clyde’s Career Journey:

⦁ 2017: Professional Staff Nurse – UPMC Muncy
⦁ 2021: Sr. Professional Staff Nurse – UPMC Muncy
⦁ 2022: Sr. Professional Staff Nurse II – UPMC Muncy
⦁ 2022-present: Professional Staff Nurse, Expert – UPMC Muncy

Male nurse stands in front of hospital, smiling at the camera.

Michelle B.

In her current role as a Professional Staff Nurse, Expert at UPMC Presbyterian, Michelle cares for patients with chronic and ongoing health issues as part of a Medical-Surgical unit. Michelle enjoys the daily change that Med-Surg nursing brings, and has found a career path that is interesting, meaningful, and full of opportunity.

Michelle’s Career Journey:

⦁ 2019: Staff Nurse – UPMC Presbyterian
⦁ 2020: Professional Staff Nurse – UPMC Presbyterian
⦁ 2021: Professional Staff Nurse, BSN – UPMC Presbyterian
⦁ 2021: Sr. Professional Staff Nurse, BSN – UPMC Presbyterian
⦁ 2022: Sr. Professional Staff Nurse II, BSN – UPMC Presbyterian
⦁ 2023: Professional Staff Nurse, BSN, Expert – UPMC Presbyterian

Michelle, a blonde nurse, smiles at the camera outside of a hospital setting.

Jouli H.

Born in Syria, Jouli H. had a childhood dream of becoming a nurse. After moving to the United States and initially pursuing a different career, Jouli decided to return to school when she turned 30, returning to the hope and dream she had as a little girl. After attending UPMC Mercy School of Nursing, Jouli has continued her UPMC career journey, even becoming a mother along the way.

Jouli’s Career Journey:

⦁ 2020: Staff Nurse – UPMC Mercy
⦁ 2020: Professional Staff Nurse – UPMC Mercy
⦁ 2021: Professional Staff Nurse, BSN – UPMC Mercy
⦁ 2022: Professional Staff Nurse, BSN, Casual – UPMC Mercy
⦁ 2023: Sr. Professional Staff Nurse, BSN, Casual – UPMC Mercy

Jouli wears blue scrubs in a hospital room, looks at camera with a soft smile on her face.

INSURANCE SERVICES DIVISION OF UPMC

Advance Your Future

A career with UPMC means more than just caring for patients – when you’re a part of UPMC Insurance Services Division, it means caring for more than four million insurance members, too. UPMC Insurance Services Division offers a full range of health insurance products and services to our network across the country, providing peace of mind, better health, and financial security to our members, along with limitless career opportunities and a rewarding mission to those on our team.

About UPMC Insurance Services Division

As an integrated health care provider-insurer, UPMC goes beyond patient care to provide insurance products and services to millions of members. Our team partners with UPMC and community network providers to deliver knowledge and expertise that provides the highest quality care at the most affordable price, supporting our members through service, communication, and more.

Fast Facts:

  • We provide insurance products and services to over more than four million members.
  • UPMC’s Insurance Services Division offers a full range of health insurance options including UPMC Health Plan, Workpartners, UPMC for Life, UPMC for You, UPMC for Kids, UPMC Community HealthChoices, and Community Care Behavioral Health.
  • UPMC Health Plan is among the nation’s fastest-growing health plans.

Opportunities on Our Team

We’ve got a job that’s just right for you! UPMC Insurance Services Division team offers a vast array of career paths and opportunities, from career areas like customer service, data analytics, and information technology and even patient care roles like social work, nursing, and care management.

Whether in non-clinical or patient-facing roles, our team impacts patients and members by providing quality experiences before, during, and after their care, building relationships in a unique and meaningful way.

Recognized for Excellence

Be a part of an award-winning team! UPMC Insurance Services Division has been recognized for outstanding care and service with awards that include:

  1. U.S. News and World Report named UPMC for Life a “Best Insurance Company for Medicare Advantage” in Pennsylvania for 2024.
  2. The Human Rights Campaign Foundation has named UPMC Health Plan an “Equality 100 Leader in LGBTQ+ Workplace Inclusion” for 2023–2024.
  3. UPMC for Life ranked #1 in Customer Satisfaction* among Medicare Advantage Plans in Pennsylvania by J.D. Power.
  4. The Ethisphere Institute named UPMC as one of the World’s Most Ethical Companies for the sixth consecutive year.

*Results are based on award-eligible plans in Pennsylvania by J.D. Power. For J.D. Power 2024 award information visit, jdpower.com/awards.

Jump-Start Your Career

Looking to launch a career with longevity and opportunity? With countless entry-level opportunities for recent graduates, along with tools and resources that empower you as you learn and grow, UPMC Insurance Services Division is the perfect place to get a career started.

Interested in taking your career to new heights? Our career paths and advancement opportunities will provide you with chances to achieve your goals at every step.

BENEFITS AND LIFE AT UPMC

Why Work Here

We know that you have many options when choosing where to build your career. So why choose UPMC? We can think of a few reasons.

Work-Life Balance

Finding the ideal balance to manage the important elements in your life.

Development & Opportunities

Enhancing your career through continued learning opportunities and/or advancement.

Compensation

Receiving competitive pay for the work that you do – base pay, merit, and premium pay.

Performance & Recognition

Rewarding performance that supports the goals and mission of UPMC.

Benefits

Providing assistance and security to meet the current and future needs of you and your family.

Work-Life Balance

Finding the ideal balance to manage the important elements in your life.

Development & Opportunities

Enhancing your career through continued learning opportunities and/or advancement.

Compensation

Receiving competitive pay for the work that you do – base pay, merit, and premium pay.

Performance & Recognition

Rewarding performance that supports the goals and mission of UPMC.

Benefits

Providing assistance and security to meet the current and future needs of you and your family.

Benefits that Matter to You

We’re committed to providing benefits that meet your needs and support your well-being in all areas of life.

  • Earn over 5 weeks of paid time off every year
  • Affordable medical, dental & vision coverage
  • Student loan assistance and tuition reimbursement options
  • Earn up to 8% of your eligible pay in retirement contributions from UPMC
  • Employer-paid life insurance

Benefits that Matter to You

We’re committed to providing benefits that meet your needs and support your well-being in all areas of life.

  • Earn over 5 weeks of paid time off every year
  • Affordable medical, dental & vision coverage
  • Student loan assistance and tuition reimbursement options
  • Earn up to 8% of your eligible pay in retirement contributions from UPMC
  • Employer-paid life insurance

Benefits that Matter to You

We’re committed to providing our employees with benefits that meet their needs and support their well-being in all areas of life.

  • Earn over 5 weeks of paid time off every year
  • Affordable medical, dental & vision coverage
  • Student loan assistance and tuition reimbursement options
  • Earn up to 8% of your eligible pay in retirement contributions from UPMC
  • Employer-paid life insurance

Support for You – and Your Family

Your career doesn’t impact just you, but the people you care about, too. We’re making sure your career works for the whole family.

  • Two weeks of paid parental leave
  • Family planning resources
  • Tuition assistance for dependents
  • Comprehensive health care for dependents
  • Emergency child and elder care options
  • Flexible work arrangements

Support for You – and Your Family

Your career doesn’t impact just you, but the people you care about, too. We’re making sure your career works for the whole family.

  • Two weeks of paid parental leave
  • Family planning resources
  • Tuition assistance for dependents
  • Comprehensive health care for dependents
  • Emergency child and elder care options
  • Flexible work arrangements

Support for You – and Your Family

Your career doesn’t impact just you, but the people you care about, too. We’re making sure your career works for the whole family.

  • Flexibility to choose the shifts and work arrangements work best for your lifestyle
  • Two weeks of paid parental leave
  • Family planning resources
  • Comprehensive health care for dependents
  • Emergency child and elder care options

A Culture That Cares

At UPMC, you can find a home among people who share your passions and care about who you are.

A Culture That Cares

At UPMC, you can find a home among people who share your passions and care about who you are.

A Culture That Cares

UPMC is a place where you can find a home, no matter your gender, race, sexual orientation, age, or culture, and where you can meet people who share your passions and care about you.

Tools to Reach Your Potential

Once you become a member of our team, the journey doesn’t stop there. UPMC is committed to supporting your growth and helping you build the career of your dreams.

  • Up to $6,000 of annual tuition assistance
  • Ongoing learning via LinkedIn Learning
  • Accelerated career pathways for growth
  • Robust instructor-led education and learning pathways

Tools to Reach Your Potential

Once you become a member of our team, the journey doesn’t stop there. UPMC is committed to supporting your growth and helping you build the career of your dreams.

  • Up to $6,000 of annual tuition assistance
  • Ongoing learning via LinkedIn Learning
  • Accelerated career pathways for growth
  • Robust instructor-led education and learning pathways

Tools to Reach Your Potential

Once you become a member of our team, the journey doesn’t stop there. UPMC is committed to supporting your growth and helping you build the career of your dreams.

  • Unlimited educational possibilities, including no-cost BSN and MSN programs
  • Robust career ladders for every nurse – no matter your specialty, location, or career stage
  • Up to $6,000 of annual tuition assistance
  • Ongoing learning opportunities

Expansive Opportunity

Where do you want to go with your career? Wherever it is, UPMC can take you there.

Expansive Opportunity

Where do you want to go with your career? Wherever it is, UPMC can take you there.

Expansive Opportunity

Where do you want to go with your career? Wherever it is, UPMC can take you there.

* Note: Benefits described may not be applicable to all staff.

Read More about Nursing at UPMC

Keshon, a younger male nurse, wears blue scrubs outside a hospital, looks at camera with a soft smile on his face.

Through tuition assistance and mentorship by coworkers, Keshon launched his nursing career in his hometown of McKeesport.

Jouli wears blue scrubs in a hospital room, looks at camera with a soft smile on her face.

Since growing up in Syria, Jouli H.’s story has been one that inspires all of us to remember how empowerment can truly change someone’s life.

Collage of four photos of medical-surgical nurses, all smiling.

We asked our nurses to shed some light on what Med-Surg nursing means to them. Get to know Med-Surg nursing – in four words – from UPMC nurses!

Read More about UPMC Insurance Services Division

Collage of four photos of medical-surgical nurses, all smiling.

In UPMC Insurance Services Division, analysts work to understand, innovate, and improve the products and services UPMC provides.

Young man smiles at camera in a studio setting.

Eddie S. shares how his passion for football, fishing, and friendship shapes his life and his career with UPMC Health Plan.

Veteran outside hiking.

We asked our nurses to shed some light on what Med-Surg nursing means to them. Get to know Med-Surg nursing – in four words – from UPMC nurses!

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Curious about the culture, roles, and people here at UPMC? The UPMC Careers blog is a great place to read more employee stories, get career tips, and learn about the passions and perspectives of folks who make up our UPMC team.

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