UPMC Community and Ambulatory Services is hiring a full-time Patient Services Coordinator to join our team! This position will join our East Side Surgery Center, which is a 4-OR multispecialty center located in Shadyside. The Patient Services Coordinator is responsible for performing numerous Surgery Center duties, including surgical case scheduling, chart review and reconciliation, coordination with surgeon offices. The role continues with responsibility for greeting, admitting, and directing patients and visitors, interacting with physician offices, answering the phone, preparing all patient charts, and scheduling surgical procedures.

This is a great opportunity for anyone with previous working within in a surgical setting or prior experience with surgery scheduling. Hours for this position will be Monday through Friday, primarily daylight hours with start times varying from 5:45am to 7:00am. No evenings, weekends or holidays! 

Responsibilities:
 

• *Performs other duties as assigned.
• *Performs in accordance with system-wide competencies/behaviors.
• Mail instruction booklet to all patients as each OR reservation is received.
• Assemble patient charts prior to the day of surgery.
• Act as a reference for patient questions. Follow up to ensure patient inquiries have been satisfied.
• Answer and appropriately triage all phone calls to the Surgery Center.
• Register patients appropriately upon admission to the Center. Assist individuals as needed.
• Check daily reports for accuracy and follow up on discrepancies. Maintain a filing system for daily reports.
• Enter all Surgery Center charges into Surginet.
• Maintain both self and work area in a manner consistent with a professional environment.
• Type and update policies, procedures, memos, forms, and any other correspondence as requested by managers or staff.
• Greet all individuals who enter the Surgery Center. This includes patients, visitors, sales representatives and physicians.
• Maintain patient census log and prepares monthly financial and statistical reports and forwards to the Director.
• Maintain and update credentialing files and lists on all staff physicians at the Surgery Center. Mail and forwards all credentialing information to physician offices and Medical Staff Services.
• Print and distribute a daily OR schedule after all OR times have been verified with the physician’s office.
• Schedule procedures by entering data into Surginet, assigning appropriate OR room, time and minutes. Distribute copies of reservations to appropriate individuals and departments.
• Collect cash payments, copays, and deductibles and documents all information in the Cashiering system, posts memos and gives receipts to patients. Keep a record of all receipts and payments.
• Counsel patients on financial assistance and available services. Contact patients or responsible party regarding co-pays, deductibles and any out of pocket expenses they may incur and advise them on method of payment.
• Responsible for ICD-9 coding for correct diagnosis entry and CPT coding for all procedures for maximum reimbursement.
• Create, maintain, and retrieve patient records that are housed at the Surgery Center. Ensure the security, safekeeping and timely return of all records, which are retrieved and provided to requestors for review. Account for all records that leave the file area. Perform duties related to the release of medical record information. Ensure that the release of information is handled following the laws of confidentiality.
• Support and contribute to UPMC Service Excellence mission and abides by all UPMC departmental policies, procedures, and goals.