Purpose:
Under the general direction of the manager, the Systems Analyst – Team Lead supervises the day-to-day operations of a functional team of individual contributors within the Information Services Division. The Team Lead provides support for development, installation, and delivery of technology products and services within specific departmental teams.

This is a hybrid position and will require 2-3 days per week in office in Downtown Pittsburgh.

Responsibilities:

• Supervises a team as part of a technology operations program.
• Completes performance evaluations and coaches/mentors staff.
• Facilitates successful completion of projects, tasks, and initiatives by embracing a team-first approach. 
• Works in collaboration with multiple teams and offers feedback, where appropriate, to complete individual and group efforts.
• Work with ISD staff, clients and/or vendors to evaluate, develop, and implement solutions.
• Create and apply process improvement to increase product and service quality to achieve business objectives.
• Responds to unfamiliar, undefined, unexpected or unstable situations with the professionally prescribed standard response.
• Shows the ability to adjust and be flexible to change by adapting approach when necessary.
• Provides input on budget planning.
• Assure quality of information through business case and solution testing; validate results to initial business needs.
• Design and document system level, IS operations level, and/or end user level procedures to support business applications.
• Responsible for ensuring that service is provided to the ISD client community, patients, families and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.
• Proficiently applies IT methods, professional knowledge, and UPMC standards and practices.
• Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
• Responsible for continuous self-study, trainings, partnering with management, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. 
• Seeks feedback from management and team for development and effectively incorporates feedback into work and behaviors.
• Act as primary point of contact for team’s Disaster Recovery Plan.
• Interacts with others successfully completes projects, tasks, and initiatives by embracing a team-first approach. 
• Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. 
• Shows the ability to adjust and be flexible to change by adapting approach when necessary. 
• Mentors less experienced staff. May be asked to lead people when working on specialized IT and/or systemwide projects.
• Performs in accordance with system-wide competencies/behaviors.
• Performs other duties as assigned.