Director, Pharmacy Services
UPMC Chautauqua is seeking an experienced and strategic Director, Pharmacy Services to lead and advance pharmacy operations across both inpatient and outpatient settings. This role provides oversight of a dedicated team of Pharmacists and Pharmacy Technicians and plays a key leadership role in ensuring safe, effective, and efficient medication-use practices.
Pharmacy Services operates from 7:00 AM – 11:00 PM, and this position is primarily day shift, with responsibility for leadership, oversight, and coordination across all hours of operation.
This position is eligible for an incentive of up to 7.5%.
Position Summary
Plans, organizes, and supervises Pharmacy Services according to the policies, procedures, and philosophy of the System and the standard practice of the profession, in compliance with all applicable state and federal laws and regulations.
Key Responsibilities
Leadership & Operations
- Plan, organize, and supervise Pharmacy Services in alignment with System policies, procedures, and philosophy, and standard professional practice within state and federal laws
- Organize and direct all activities of Pharmacy Services
- Coordinate and integrate pharmacy services within the department and across other hospital departments
- Communicate and implement administrative directives for department staff
- Demonstrate dependability, reliability, and independent judgment by recognizing priorities, accommodating department needs, and accepting appropriate authority
Patient Safety, Clinical Quality & Medication‑Use Systems
- Conduct ongoing evaluation of service requirements and emerging technical developments to improve patient care and ensure services are provided properly and economically
- Establish systems and procedures that promote maximum safety and service associated with medication use
- Maintain a patient profile system to monitor drug therapy for safety and efficacy
- Perform professional judgment related to medication dispensing, including therapeutic appropriateness, drug interactions, dosage calculations, and overdose prevention
- Participate in the planning, implementation, and evaluation of patient care with patients and significant others
- Participate in quality improvement activities related to drug utilization and medication effectiveness
Formulary, Regulatory Compliance & Distribution
- Develop and implement departmental policies and procedures that guide and support service delivery
- Develop the philosophy, objectives, policies, methods, and procedures of the department
- Maintain a working Formulary System approved by the medical staff through the Pharmacy and Therapeutics (P&T) Committee
- Serve as a member of the Pharmacy and Therapeutics (P&T) Committee
- Demonstrate responsibility for hospital cost containment through effective formulary control processes
- Ensure medication distribution is performed according to established policies and procedures and in compliance with all state and federal regulations
Communication, Professionalism & Service Excellence
- Maintain professional, pleasant, and effective communication internally and externally
- Promote the hospital’s image by maintaining a positive, helpful attitude toward employees, physicians, visitors, and the community
- Exhibit integrity, courtesy, and respect for others at all times
- Present a professional image through appropriate attire and etiquette
- Maintain strict confidentiality of hospital and departmental information with no infractions
Aseptic Technique & Safety
- Adhere to proper aseptic techniques, procedures, and safety precautions
Financial Stewardship & Budget Management
- Assist in the preparation of annual capital and operating budgets
- Ensure staff adherence to approved budgets
People Leadership & Development
- Promote employee growth through coaching, counseling, and training
- Administer personnel policies and procedures related to hiring, orientation, performance evaluation, and discipline in accordance with established guidelines
Qualifications:
Qualifications
- Graduate of an accredited school of pharmacy
- Minimum of five (5) years of hospital pharmacy experience, with demonstrated progressive leadership responsibility
- Minimum of three (3) years of supervisory or management experience required; director‑level leadership experience strongly preferred
- Proven ability to lead, coach, evaluate, and develop pharmacy leaders, managers, and staff
- Strong oral and written communication skills, with the ability to effectively engage executive leadership, physicians, hospital contacts, staff, patients, and diverse populations across all age groups
- Comprehensive knowledge of regulatory, accreditation, and compliance requirements impacting hospital pharmacy operations
- Experience utilizing hospital information systems, pharmacy systems, and related technologies to support operations and quality outcomes
- Demonstrated commitment to continuous professional development, including participation in relevant continuing education and ongoing competency maintenance
- Ability to complete and maintain all initial and mandatory training requirements in accordance with hospital guidelines
Physical & Work Environment Requirements
- Ability to perform job duties involving a low percentage of standing, walking, and sitting
- Capability to perform moderate lifting and frequent bending, pushing/pulling, reaching overhead, kneeling, and climbing stairs or ladders
- Ability to see and hear, with or without reasonable accommodation
- Work is performed in a pharmacy and patient care environment with minimal exposure to excessive noise, dust, or temperature fluctuations
- Potential exposure to chemicals, hazardous waste, and communicable diseases
- Required use of personal protective equipment and adherence to hospital safety policies
Licensure, Certifications, and Clearances
- Active Pharmacist license in New York State
- New York Mandated Reporter Training (required within 90 days of hire or transfer)
- Clearance through the New York State Staff Exclusion List (NYSEL)
UPMC is an Equal Opportunity Employer/Disability/Veteran
CAREER GROWTH
Grow Your Nursing Career
Spanning over 20 clinical specialties and more than 50 unique nursing roles, every nurse at UPMC can achieve and advance their goals with the My Nursing Career Ladder. Whether you’re looking to progress to an elevated role or continue your education, UPMC equips nurses with the resources, feedback, leadership, and benefits to help you succeed and achieve your career goals. Here’s how a few nurses have grown their careers through the years at UPMC:
Clyde C.
As a Professional Staff Nurse, Expert at UPMC Muncy, Clyde is a great example of someone who has taken advantage of UPMC’s My Nursing Career Ladder to grow his career while remaining in the same hospital location.
Clyde’s Career Journey:
⦁ 2017: Professional Staff Nurse – UPMC Muncy
⦁ 2021: Sr. Professional Staff Nurse – UPMC Muncy
⦁ 2022: Sr. Professional Staff Nurse II – UPMC Muncy
⦁ 2022-present: Professional Staff Nurse, Expert – UPMC Muncy

Michelle B.
In her current role as a Professional Staff Nurse, Expert at UPMC Presbyterian, Michelle cares for patients with chronic and ongoing health issues as part of a Medical-Surgical unit. Michelle enjoys the daily change that Med-Surg nursing brings, and has found a career path that is interesting, meaningful, and full of opportunity.
Michelle’s Career Journey:
⦁ 2019: Staff Nurse – UPMC Presbyterian
⦁ 2020: Professional Staff Nurse – UPMC Presbyterian
⦁ 2021: Professional Staff Nurse, BSN – UPMC Presbyterian
⦁ 2021: Sr. Professional Staff Nurse, BSN – UPMC Presbyterian
⦁ 2022: Sr. Professional Staff Nurse II, BSN – UPMC Presbyterian
⦁ 2023: Professional Staff Nurse, BSN, Expert – UPMC Presbyterian

INSURANCE SERVICES DIVISION OF UPMC
Advance Your Future
A career with UPMC means more than just caring for patients – when you’re a part of UPMC Insurance Services Division, it means caring for more than four million insurance members, too. UPMC Insurance Services Division offers a full range of health insurance products and services to our network across the country, providing peace of mind, better health, and financial security to our members, along with limitless career opportunities and a rewarding mission to those on our team.
About UPMC Insurance Services Division
As an integrated health care provider-insurer, UPMC goes beyond patient care to provide insurance products and services to millions of members. Our team partners with UPMC and community network providers to deliver knowledge and expertise that provides the highest quality care at the most affordable price, supporting our members through service, communication, and more.
Fast Facts:
- We provide insurance products and services to over more than four million members.
- UPMC’s Insurance Services Division offers a full range of health insurance options including UPMC Health Plan, Workpartners, UPMC for Life, UPMC for You, UPMC for Kids, UPMC Community HealthChoices, and Community Care Behavioral Health.
- UPMC Health Plan is among the nation’s fastest-growing health plans.
Opportunities on Our Team
We’ve got a job that’s just right for you! UPMC Insurance Services Division team offers a vast array of career paths and opportunities, from career areas like customer service, data analytics, and information technology and even patient care roles like social work, nursing, and care management.
Whether in non-clinical or patient-facing roles, our team impacts patients and members by providing quality experiences before, during, and after their care, building relationships in a unique and meaningful way.
Recognized for Excellence
Be a part of an award-winning team! UPMC Insurance Services Division has been recognized for outstanding care and service with awards that include:
- U.S. News and World Report named UPMC for Life a “Best Insurance Company for Medicare Advantage” in Pennsylvania for 2024.
- The Human Rights Campaign Foundation has named UPMC Health Plan an “Equality 100 Leader in LGBTQ+ Workplace Inclusion” for 2023–2024.
- UPMC for Life ranked #1 in Customer Satisfaction* among Medicare Advantage Plans in Pennsylvania by J.D. Power.
- The Ethisphere Institute named UPMC as one of the World’s Most Ethical Companies for the sixth consecutive year.
*Results are based on award-eligible plans in Pennsylvania by J.D. Power. For J.D. Power 2024 award information visit, jdpower.com/awards.
Jump-Start Your Career
Looking to launch a career with longevity and opportunity? With countless entry-level opportunities for recent graduates, along with tools and resources that empower you as you learn and grow, UPMC Insurance Services Division is the perfect place to get a career started.
Interested in taking your career to new heights? Our career paths and advancement opportunities will provide you with chances to achieve your goals at every step.
BENEFITS AND LIFE AT UPMC
We know that you have many options when choosing where to build your career. So why choose UPMC? We can think of a few reasons.
Work-Life Balance
Finding the ideal balance to manage the important elements in your life.
Development & Opportunities
Enhancing your career through continued learning opportunities and/or advancement.
Compensation
Receiving competitive pay for the work that you do – base pay, merit, and premium pay.
Performance & Recognition
Rewarding performance that supports the goals and mission of UPMC.
Benefits
Providing assistance and security to meet the current and future needs of you and your family.
Work-Life Balance
Finding the ideal balance to manage the important elements in your life.
Development & Opportunities
Enhancing your career through continued learning opportunities and/or advancement.
Compensation
Receiving competitive pay for the work that you do – base pay, merit, and premium pay.
Performance & Recognition
Rewarding performance that supports the goals and mission of UPMC.
Benefits
Providing assistance and security to meet the current and future needs of you and your family.
Benefits that Matter to You
We’re committed to providing benefits that meet your needs and support your well-being in all areas of life.
- Earn over 5 weeks of paid time off every year
- Affordable medical, dental & vision coverage
- Student loan assistance and tuition reimbursement options
- Earn up to 8% of your eligible pay in retirement contributions from UPMC
- Employer-paid life insurance
Benefits that Matter to You
We’re committed to providing benefits that meet your needs and support your well-being in all areas of life.
- Earn over 5 weeks of paid time off every year
- Affordable medical, dental & vision coverage
- Student loan assistance and tuition reimbursement options
- Earn up to 8% of your eligible pay in retirement contributions from UPMC
- Employer-paid life insurance
Benefits that Matter to You
We’re committed to providing our employees with benefits that meet their needs and support their well-being in all areas of life.
- Earn over 5 weeks of paid time off every year
- Affordable medical, dental & vision coverage
- Student loan assistance and tuition reimbursement options
- Earn up to 8% of your eligible pay in retirement contributions from UPMC
- Employer-paid life insurance
Support for You – and Your Family
Your career doesn’t impact just you, but the people you care about, too. We’re making sure your career works for the whole family.
- Two weeks of paid parental leave
- Family planning resources
- Tuition assistance for dependents
- Comprehensive health care for dependents
- Emergency child and elder care options
- Flexible work arrangements
Support for You – and Your Family
Your career doesn’t impact just you, but the people you care about, too. We’re making sure your career works for the whole family.
- Two weeks of paid parental leave
- Family planning resources
- Tuition assistance for dependents
- Comprehensive health care for dependents
- Emergency child and elder care options
- Flexible work arrangements
Support for You – and Your Family
Your career doesn’t impact just you, but the people you care about, too. We’re making sure your career works for the whole family.
- Flexibility to choose the shifts and work arrangements that work best for your lifestyle
- Two weeks of paid parental leave
- Family planning resources
- Comprehensive health care for dependents
- Emergency child and elder care options
A Culture That Cares
At UPMC, you can find a home among people who share your passions and care about who you are.
- Employee resource groups
- Awards for champions of dignity & respect
- Center for Workplace Culture and Engagement
- Programs for veteran engagement
A Culture That Cares
At UPMC, you can find a home among people who share your passions and care about who you are.
- Employee resource groups
- Awards for champions of dignity & respect
- Center for Workplace Culture and Engagement
- Programs for veteran engagement
A Culture That Cares
UPMC is a place where you can find a home, no matter your gender, race, sexual orientation, age, or culture, and where you can meet people who share your passions and care about you.
- Employee resource groups
- Awards for champions of dignity & respect
- Center for Workplace Culture and Engagement
- Programs for Veteran Engagement
Tools to Reach Your Potential
Once you become a member of our team, the journey doesn’t stop there. UPMC is committed to supporting your growth and helping you build the career of your dreams.
- Up to $6,000 of annual tuition assistance
- Ongoing learning via LinkedIn Learning
- Accelerated career pathways for growth
- Robust instructor-led education and learning pathways
Tools to Reach Your Potential
Once you become a member of our team, the journey doesn’t stop there. UPMC is committed to supporting your growth and helping you build the career of your dreams.
- Up to $6,000 of annual tuition assistance
- Ongoing learning via LinkedIn Learning
- Accelerated career pathways for growth
- Robust instructor-led education and learning pathways
Tools to Reach Your Potential
Once you become a member of our team, the journey doesn’t stop there. UPMC is committed to supporting your growth and helping you build the career of your dreams.
- Unlimited educational possibilities, including no-cost BSN and MSN programs
- Robust career ladders for every nurse – no matter your specialty, location, or career stage
- Up to $6,000 of annual tuition assistance
- Ongoing learning opportunities
Expansive Opportunity
Where do you want to go with your career? Wherever it is, UPMC can take you there.
- 100,000 employees
- 40+ hospitals and 800+ doctors’ offices and outpatient sites
- Dozens of career ladders to climb
- International locations
- State-of-the-art technology
Expansive Opportunity
Where do you want to go with your career? Wherever it is, UPMC can take you there.
- 100,000 employees
- 40+ hospitals and 800+ doctors’ offices and outpatient sites
- Dozens of career ladders to climb
- International locations
- State-of-the-art technology
Expansive Opportunity
Where do you want to go with your career? Wherever it is, UPMC can take you there.
- 100,000 employees
- 40+ hospitals and 800+ doctors’ offices and outpatient sites
- International locations
- State of-the-art technology
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