Front Desk Representative – Outpatient Services

UPMC Hamot | Audiology, Speech Pathology & EEG

Position Overview

Are you someone who enjoys helping patients, staying organized, and being part of a supportive healthcare team? UPMC Hamot is seeking a friendly and detail-oriented Front Desk Representative to support our outpatient Audiology, Speech Pathology, and EEG offices located within the hospital. This role is ideal for someone looking for a consistent weekday schedule with no evenings, weekends, or holidays—while making a meaningful impact on the patient experience.

You’ll be a key point of contact for our patients and providers, ensuring appointments, registrations, and administrative processes are handled accurately, efficiently, and with compassion.

Schedule

• Monday–Thursday: 1:00 PM – 5:00 PM
• Friday: 9:00 AM – 1:00 PM (some flexibility with Friday hours)
• No evenings, weekends, or holidays required

Responsibilities

• Register and schedule patients using computerized scheduling and registration systems.
• Coordinate appointments across multiple outpatient services, ensuring correct sequencing, location, preparation, and timeliness.
• Obtain and verify accurate demographic, insurance, and financial information to support appropriate reimbursement.
• Contact patients to schedule and confirm appointments.
• Secure referrals, insurance authorizations, waivers, and medical necessity documentation as required.
• Review and check charges; perform data entry of daily charges with quality assurance.
• Maintain and modify scheduling templates in collaboration with leadership and Information Systems.
• Compile daily schedules and track statistical data.
• Distribute medical reports within 24 hours of receipt in accordance with HIPAA regulations.
• Order and replenish office supplies and equipment.
• Communicate effectively and professionally with patients, families, providers, and coworkers.
• Demonstrate UPMC Hamot’s commitment to service excellence through accuracy, timeliness, sensitivity, and coordination.