UPMC is hiring a full-time Principal Trainer (ClinDoc) to join their Clinical Informatics department. This opportunity provides opportunities for creativity and autonomy to execute. No two days are the same in the job. The department is an incredibly supportive one where no questions are left unanswered. If you have excellent problem solving, strong organizational skills to work independently, and effective communication. APPLY NOW!

Work Location: Remote position but at times during go-lives may require some on-site days.

Purpose: Principal trainers work with the training managers, clinical operations and business operations subject matter experts, and IT application analysts to develop and maintain a comprehensive, integrated training curriculum that ensures users can effectively, efficiently, and compliantly use Epic and corresponding applications to support clinical and business operations at UPMC.

Responsibilities:

· Develop and refine training materials through a deep understanding of roles and their responsibilities.

· Train and develop a team of credentialed trainers.

· Continually assess the needs of the customer through collaboration and consultation.

· Manage the schedule of classes and class assignments.

· Identify and escalate concerns to minimize customer impact.

· Attends the outlined Epic education courses and passes certification as required.

· Creates and maintains all training materials that meet the specific needs of different departments, specialties, and user groups, incorporating best practices and workflows into the training content.

· Monitors and reviews the enrollment, progress, and success of end-user training within assigned scope of responsibility and makes appropriate adjustments, such as administering competency assessments and addressing deficiencies in scores, as needed.

· Maintains training records/attendance Conducts post-training tasks and activities to support end users and allows for troubleshooting issues and addressing questions.

· Masters’ Epic application, third-party application, and UPMC-specific workflows by working closely with application teams, subject matter experts, and training leadership to ensure training aligns with system changes and operational and regulatory updates.

· Builds, tests, and maintains the training curriculum and training environment. Delivers ongoing training post-go live.

· Maintains and promotes open, positive, productive communication with inter- and intradepartmental management and staff of both internal and external customers.

· Assumes responsibility for managing the training team tasks outlined in the training project plan.

· Provides consultation related to information systems.

· Works with clinical and business operations leadership to develop training policies and requirements that align with UPMC policies and EHR guidelines.