UPMC is hiring a full-time Systems Analyst-Technical Pro (Epic Beaker). This role offers a Hybrid work arrangement and career growth opportunities within a large Epic organization. This role also offers an opportunity to support one of the nation’s leading healthcare systems. If you have Epic Beaker Application expertise, excellent analytical critical thinking skills and production support, and strong Project Leadership and Stakeholder Communication APPLY NOW!

Work Location: Hybrid

Work Hours: Day Shift with Core Business hours. Eastern standard time.

Purpose: Under the general direction of the management team and Senior staff, the Systems Analyst – Technical (Epic Beaker) Professional requires a high degree of experienced analytical and solid project management experience. This role requires the ability to perform and lead tasks such as defining requirements, developing, and/or maintaining computer applications/systems, and providing services to meet client IT and business needs within budget and targeted deadlines. Serves as the lead of complex technical projects overseeing the design, development, testing, and installation of IT solutions within a client group. Serves as a mentor for other analysts.

Responsibilities:

· Support and Maintain Epic Beaker Application.

· Troubleshoot and Resolve Application Issues.

· Maintain Reference Lab test compendiums.

· Manage Reference Lab interface error queues and result routing issues.

· Mentor Team Members.

· Documentation: Complete detail-oriented documentation for new and complex processes. Ensure quality and validity of documentation. Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software).

· Second and Third Level Support (Including Maintenance Activities): Independently triage and resolve Level 2 and Level 3 issues.

· System Development Life Cycle (SDLC): Ability in defining how to use different SDLCs, ability to establish processes around SDLCs.

· Vendor Relationships: Interact with vendor (technical issues, project initiatives) independently, as necessary. Ability to function as the point person for issues escalation.

· Report Writing/Analysis: Define report criteria and analyze complex reports. Make modifications to complex reports.

· End User Training: Collaborate with training team on Beaker training content. Manage onboarding programs for super users, as necessary.

· Application Upgrades and Implementation: Identify new functionality and/or hardware requirements. Creates test plans.

· System Integration: May be responsible for coordination of tasks and resources related to system integration, validation of testing and implementation.

· *Performs other duties as assigned.