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Program Manager, APP Central PA

Job ID: 8305700203
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Work Arrangement: HybridWork Arrangement information
Facility: Pinnacle Health Medical Services – Admin
Department: Administration – PHMG
Location: 3 Walnut Street, Lemoyne, PA
Union Position: No
Salary Range:

Pinnacle Health Medical Group of UPMC Central Pennsylvania is hiring a Full-Time Advanced Practice Provider Program Manager to oversee APP activities within the Central Pennsylvania (CPA) Primary Care Service Line for UPMC.

Location:  3 Walnut Street, Suite 205, Lemoyne PA  17043

Hours:  M-F – daylight 

The ideal candidate will balance both administrative and clinical responsibilities. Key administrative duties include directing the APP primary care orientation and training program, recruiting and interviewing candidates, managing performance expectations, and leading initiatives that support continuing education, provider retention, and high-quality clinical care delivery.

This position will also have a reporting relationship to the Primary Care Service Line Administration and the Director of Advanced Practice.

Purpose:
Advanced Practice Providers (APPs) are defined as Certified Registered Nurse Anesthetists, Certified Registered Nurse Practitioners, Physician Assistants, Nurse Midwives, and other advanced practice groups who deliver patient care provider services and act within their professional scopes of practice. Having adequate numbers of APPs in all the APP professions is critical for UPMC Pinnacle to successfully deliver excellent care to our patients. Creating and maintaining a supportive work environment to recruit and retain APPs is a key initiative for UPMC Pinnacle. The Program Manager, APP will work collaboratively with the UPMC Pinnacle Chief Medical Officer, UPMC Pinnacle Chief Nursing Officer, UPMC Pinnacle hospital VPMAs, UPMC Pinnacle hospital Medical Staff Presidents, UPMC Pinnacle Administrative Leaders and the UPMC Chief Advanced Practice Officer (hereinafter referred to as Clinical and Administrative Leadership) to promote the role of APPs and build a supportive work environment for them within the organization.

Responsibilities:

  • Develop UPMC Pinnacle APP initiatives and programming to strengthen and develop the role of APPs within UPMC Pinnacle through collaboration with clinical and administrative leadership.
  • Assist in developing and managing focused management, compensation, recruitment and retention programs for APPs.
  • Direct and motivate clinical and administrative staff to support and execute upon the goals and initiatives defined by executive leadership in support of APP programs.
  • Establish and maintain UPMC Pinnacle policies and procedures defining APP and physician collaborators/supervisor activities and responsibilities.
  • Work with the VPMAs and Medical Staff Leadership to standardized privileging and scope of practice for APPs.
  • Communicate regularly with the Clinical and Administrative Leadership on strategy, clinical practice and issues regarding APPs. Communicates regularly with the UPMC Chief Advanced Practice Officer/Executive.
  • Works the UPMC Chief Advanced Practice Officer/Executive to standardize our approach to APPs across UPMC.
  • Innovate and support programming and research which evaluates and maximizes APPs in progressive new models of health care delivery at top of license.
  • Coordinates and facilitates continuing education, student placement program, and practice standards for APPs in collaboration with the Learning Institute.
  • Assists Clinical and Administrative Leadership in developing and monitoring performance indicators related to APPs.
  • Analyze developments within the APP disciplines, including changes in Commonwealth and Federal programs and regulations, State and Federal legislation, accrediting organizations, etc. and provide analysis, recommendations and action plans to guide organizational strategic decision making.
  • Represent and articulate UPMC Pinnacle’s vision and priorities on behalf of UPMC Pinnacle Clinical and Administrative Leadership to APPs, State and Federal Boards and Associations, APP educational and training programs and all external regulatory and related professional organizations.
  • Other duties as assigned.

Qualifications:

  • Master’s degree with concentration in healthcare, management, or education or 5+ years of experience.  
  • Certified Registered Nurse Anesthetist, Certified Registered Nurse Practitioner, Physician Assistant or Nurse Midwife degree/licensure required.  
  • Knowledge of APP accreditation standards and Federal and Commonwealth medical licensure and registration requirements, reimbursement regulations and standards, as well as documentation and collaboration/supervision requirements.  
  • Ability to recognize major issues confronting the health care industry relative to the practice and deployment of APPs in all health care settings. 
  • Excellent interpersonal skills, including negotiations and reaching settlements in disputes. Ability to communicate effectively in a positive manner with executive leadership, APPs, physicians and department managers.  
  • Excellent organizational skills. Ability to prioritize, meet deadlines, complete multiple tasks in a limited period and handle large volumes of paperwork efficiently.

    Educational/Knowledge Requirements:

  • The individual must be able to demonstrate the knowledge and skills necessary to provide care and/or interact appropriately to the patients served as specified below. They must also demonstrate knowledge of the principles relative to the patient’s age-specific needs and to provide the care needs as described in the department policy and procedures.
  • Minimum 5 years of experience as a certified nurse practitioner or physician assistant required.
  • Previous experience in progressive clinical and administrative leadership roles and responsibilities
  • A demonstrated excellence in clinical care delivery and professional leadership
  • Knowledge of Advanced Practice Provider reimbursement regulations and standards, as well as documentation and collaboration/supervision requirements.
  • Knowledge of Advanced Practice Provider accreditation standards and Federal and Commonwealth medical licensure and registration requirements.
  • Knowledge of Federal and Commonwealth regulations, legislative processes and governmental agencies pertaining to the clinical practice of primary categories of Advanced Practice Providers.
  • Understanding of operational, documentation, and reimbursement requirements of Advanced Practice Providers in diverse clinical settings.
  • Knowledge of Advanced Practice Provider educational requirements and associated program requirements (i.e., collaborative agreement, rotation requirements, program accreditation, policies and procedures).
  • Excellent interpersonal skills.
  • Ability to communicate effectively in a positive manner with system-wide executive leadership, -Advanced Practice Providers, physicians, and departmental management.
  • Skilled at negotiations and reaching settlements in disputes.
  • Excellent organizational skills.
  • Ability to prioritize, meets deadlines, complete multiple tasks in a limited period of time and handle large volumes of paperwork efficiently.
  • Ability to recognize major issues confronting the health care industry relative to the practice and deployment of Advanced Practice Providers in all health care settings.
  • Strong technical, analytical, and judgment skills to interpret regulations and supervise staff. 

Licensure, Certifications, and Clearances:

  • Certified Registered Nurse Anesthetist, Certified Registered Nurse Practitioner, Physician Assistant or Nurse Midwife degree / licensure.
  • Advanced Cardiac Life Support (ACLS) OR Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)

UPMC is an Equal Opportunity Employer/Disability/Veteran

CAREER GROWTH

Grow Your Nursing Career

Spanning over 20 clinical specialties and more than 50 unique nursing roles, every nurse at UPMC can achieve and advance their goals with the My Nursing Career Ladder. Whether you’re looking to progress to an elevated role or continue your education, UPMC equips nurses with the resources, feedback, leadership, and benefits to help you succeed and achieve your career goals. Here’s how a few nurses have grown their careers through the years at UPMC:

Clyde C.

As a Professional Staff Nurse, Expert at UPMC Muncy, Clyde is a great example of someone who has taken advantage of UPMC’s My Nursing Career Ladder to grow his career while remaining in the same hospital location.

Clyde’s Career Journey:

⦁ 2017: Professional Staff Nurse – UPMC Muncy
⦁ 2021: Sr. Professional Staff Nurse – UPMC Muncy
⦁ 2022: Sr. Professional Staff Nurse II – UPMC Muncy
⦁ 2022-present: Professional Staff Nurse, Expert – UPMC Muncy

Male nurse stands in front of hospital, smiling at the camera.

Michelle B.

In her current role as a Professional Staff Nurse, Expert at UPMC Presbyterian, Michelle cares for patients with chronic and ongoing health issues as part of a Medical-Surgical unit. Michelle enjoys the daily change that Med-Surg nursing brings, and has found a career path that is interesting, meaningful, and full of opportunity.

Michelle’s Career Journey:

⦁ 2019: Staff Nurse – UPMC Presbyterian
⦁ 2020: Professional Staff Nurse – UPMC Presbyterian
⦁ 2021: Professional Staff Nurse, BSN – UPMC Presbyterian
⦁ 2021: Sr. Professional Staff Nurse, BSN – UPMC Presbyterian
⦁ 2022: Sr. Professional Staff Nurse II, BSN – UPMC Presbyterian
⦁ 2023: Professional Staff Nurse, BSN, Expert – UPMC Presbyterian

Michelle, a blonde nurse, smiles at the camera outside of a hospital setting.

INSURANCE SERVICES DIVISION OF UPMC

Advance Your Future

A career with UPMC means more than just caring for patients – when you’re a part of UPMC Insurance Services Division, it means caring for more than four million insurance members, too. UPMC Insurance Services Division offers a full range of health insurance products and services to our network across the country, providing peace of mind, better health, and financial security to our members, along with limitless career opportunities and a rewarding mission to those on our team.

About UPMC Insurance Services Division

As an integrated health care provider-insurer, UPMC goes beyond patient care to provide insurance products and services to millions of members. Our team partners with UPMC and community network providers to deliver knowledge and expertise that provides the highest quality care at the most affordable price, supporting our members through service, communication, and more.

Fast Facts:

  • We provide insurance products and services to over more than four million members.
  • UPMC’s Insurance Services Division offers a full range of health insurance options including UPMC Health Plan, Workpartners, UPMC for Life, UPMC for You, UPMC for Kids, UPMC Community HealthChoices, and Community Care Behavioral Health.
  • UPMC Health Plan is among the nation’s fastest-growing health plans.

Opportunities on Our Team

We’ve got a job that’s just right for you! UPMC Insurance Services Division team offers a vast array of career paths and opportunities, from career areas like customer service, data analytics, and information technology and even patient care roles like social work, nursing, and care management.

Whether in non-clinical or patient-facing roles, our team impacts patients and members by providing quality experiences before, during, and after their care, building relationships in a unique and meaningful way.

Recognized for Excellence

Be a part of an award-winning team! UPMC Insurance Services Division has been recognized for outstanding care and service with awards that include:

  1. U.S. News and World Report named UPMC for Life a “Best Insurance Company for Medicare Advantage” in Pennsylvania for 2024.
  2. The Human Rights Campaign Foundation has named UPMC Health Plan an “Equality 100 Leader in LGBTQ+ Workplace Inclusion” for 2023–2024.
  3. UPMC for Life ranked #1 in Customer Satisfaction* among Medicare Advantage Plans in Pennsylvania by J.D. Power.
  4. The Ethisphere Institute named UPMC as one of the World’s Most Ethical Companies for the sixth consecutive year.

*Results are based on award-eligible plans in Pennsylvania by J.D. Power. For J.D. Power 2024 award information visit, jdpower.com/awards.

Jump-Start Your Career

Looking to launch a career with longevity and opportunity? With countless entry-level opportunities for recent graduates, along with tools and resources that empower you as you learn and grow, UPMC Insurance Services Division is the perfect place to get a career started.

Interested in taking your career to new heights? Our career paths and advancement opportunities will provide you with chances to achieve your goals at every step.

BENEFITS AND LIFE AT UPMC

Why Work Here

We know that you have many options when choosing where to build your career. So why choose UPMC? We can think of a few reasons.

Work-Life Balance

Finding the ideal balance to manage the important elements in your life.

Development & Opportunities

Enhancing your career through continued learning opportunities and/or advancement.

Compensation

Receiving competitive pay for the work that you do – base pay, merit, and premium pay.

Performance & Recognition

Rewarding performance that supports the goals and mission of UPMC.

Benefits

Providing assistance and security to meet the current and future needs of you and your family.

Work-Life Balance

Finding the ideal balance to manage the important elements in your life.

Development & Opportunities

Enhancing your career through continued learning opportunities and/or advancement.

Compensation

Receiving competitive pay for the work that you do – base pay, merit, and premium pay.

Performance & Recognition

Rewarding performance that supports the goals and mission of UPMC.

Benefits

Providing assistance and security to meet the current and future needs of you and your family.

Benefits that Matter to You

We’re committed to providing benefits that meet your needs and support your well-being in all areas of life.

  • Earn over 5 weeks of paid time off every year
  • Affordable medical, dental & vision coverage
  • Student loan assistance and tuition reimbursement options
  • Earn up to 8% of your eligible pay in retirement contributions from UPMC
  • Employer-paid life insurance

Benefits that Matter to You

We’re committed to providing benefits that meet your needs and support your well-being in all areas of life.

  • Earn over 5 weeks of paid time off every year
  • Affordable medical, dental & vision coverage
  • Student loan assistance and tuition reimbursement options
  • Earn up to 8% of your eligible pay in retirement contributions from UPMC
  • Employer-paid life insurance

Benefits that Matter to You

We’re committed to providing our employees with benefits that meet their needs and support their well-being in all areas of life.

  • Earn over 5 weeks of paid time off every year
  • Affordable medical, dental & vision coverage
  • Student loan assistance and tuition reimbursement options
  • Earn up to 8% of your eligible pay in retirement contributions from UPMC
  • Employer-paid life insurance

Support for You – and Your Family

Your career doesn’t impact just you, but the people you care about, too. We’re making sure your career works for the whole family.

  • Two weeks of paid parental leave
  • Family planning resources
  • Tuition assistance for dependents
  • Comprehensive health care for dependents
  • Emergency child and elder care options
  • Flexible work arrangements

Support for You – and Your Family

Your career doesn’t impact just you, but the people you care about, too. We’re making sure your career works for the whole family.

  • Two weeks of paid parental leave
  • Family planning resources
  • Tuition assistance for dependents
  • Comprehensive health care for dependents
  • Emergency child and elder care options
  • Flexible work arrangements

Support for You – and Your Family

Your career doesn’t impact just you, but the people you care about, too. We’re making sure your career works for the whole family.

  • Flexibility to choose the shifts and work arrangements that work best for your lifestyle
  • Two weeks of paid parental leave
  • Family planning resources
  • Comprehensive health care for dependents
  • Emergency child and elder care options

A Culture That Cares

At UPMC, you can find a home among people who share your passions and care about who you are.

A Culture That Cares

At UPMC, you can find a home among people who share your passions and care about who you are.

A Culture That Cares

UPMC is a place where you can find a home, no matter your gender, race, sexual orientation, age, or culture, and where you can meet people who share your passions and care about you.

Tools to Reach Your Potential

Once you become a member of our team, the journey doesn’t stop there. UPMC is committed to supporting your growth and helping you build the career of your dreams.

  • Up to $6,000 of annual tuition assistance
  • Ongoing learning via LinkedIn Learning
  • Accelerated career pathways for growth
  • Robust instructor-led education and learning pathways

Tools to Reach Your Potential

Once you become a member of our team, the journey doesn’t stop there. UPMC is committed to supporting your growth and helping you build the career of your dreams.

  • Up to $6,000 of annual tuition assistance
  • Ongoing learning via LinkedIn Learning
  • Accelerated career pathways for growth
  • Robust instructor-led education and learning pathways

Tools to Reach Your Potential

Once you become a member of our team, the journey doesn’t stop there. UPMC is committed to supporting your growth and helping you build the career of your dreams.

  • Unlimited educational possibilities, including no-cost BSN and MSN programs
  • Robust career ladders for every nurse – no matter your specialty, location, or career stage
  • Up to $6,000 of annual tuition assistance
  • Ongoing learning opportunities

Expansive Opportunity

Where do you want to go with your career? Wherever it is, UPMC can take you there.

Expansive Opportunity

Where do you want to go with your career? Wherever it is, UPMC can take you there.

Expansive Opportunity

Where do you want to go with your career? Wherever it is, UPMC can take you there.

* Note: Benefits described may not be applicable to all staff.

Read More about Nursing at UPMC

Kendra wears blue scrubs at a hospital desk, looks at camera with a soft smile on her face.

After working as a nursing assistant for 16 years, Kendra took the leap to go back to nursing school and become an RN.

Collage of four photos of medical-surgical nurses, all smiling.

We asked our nurses to shed some light on what Med-Surg nursing means to them. Get to know Med-Surg nursing – in four words – from UPMC nurses!

Collage of four photos of medical-surgical nurses, all smiling.

Starting her career in Environmental Services, Leah shares how she fell in love with health care and became a nurse.

Read More about UPMC Insurance Services Division

Collage of four photos of medical-surgical nurses, all smiling.

In UPMC Insurance Services Division, analysts work to understand, innovate, and improve the products and services UPMC provides.

Young man smiles at camera in a studio setting.

Eddie S. shares how his passion for football, fishing, and friendship shapes his life and his career with UPMC Health Plan.

Veteran outside hiking.

We asked our nurses to shed some light on what Med-Surg nursing means to them. Get to know Med-Surg nursing – in four words – from UPMC nurses!

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Curious about the culture, roles, and people here at UPMC? The UPMC Careers blog is a great place to read more employee stories, get career tips, and learn about the passions and perspectives of folks who make up our UPMC team.

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