Flex Full-Time Patient Registration & Scheduling Representative

Heart Institute | UPMC Hamot

• Using computerized scheduling systems, schedules procedures and prioritizes with appropriate locations and departmental requirements assuring timeliness, correct sequencing and proper preparations. 
• Obtains and adapts appropriate information from ordering physician, patient or Hamot department(s) regarding demographics, test required and pertinent clinical information and/or diagnosis. 
• Coordinates the test and diagnosis with insurance requirements to secure the best financial reimbursement.
• Modifies and maintains scheduling templates for all departments in conjunction with direct supervisor and the Information Systems Department. 
• Performs the outpatient registration encounter with patients to obtain/verify accurate demographic and financial information to secure the best financial reimbursement. 
• When applicable, utilizes the appropriate insurance verification programs
• Demonstrates knowledge of insurance and managed care requirements including ongoing updates/changes with insurances companies. 
• Secures referrals, authorization numbers or waivers to guarantee maximum reimbursement. 
• Attends registration update seminars as needed.
• Distributes medical reports within 24 hours of receipt. 
• Demonstrates knowledge of appropriate procedure for HIPPA regulations of medical records. 
• Maintains a working knowledge of Invision Patient Care System and Soarian Clinical Record in order to perform data entry of patient charges and medical record retrieval. 
• Maintains and replenishes all office supplies and equipment.
• Data entry of daily charges with quality assurance performed. 
• Compiles daily schedules and records statistical data.
• Demonstrates Hamot’s commitment to service excellence by understanding the needs of patients, their families, physicians and co-workers and doing what is required the first time, every time by being responsible, sensitive, accurate, timely, coordinated and thorough.