Medication Preparation & Filling

• Accurately fill medication orders through proper labeling, counting, packaging, and stocking procedures.
• Ensure products are appropriately initialed, dated, and documented in accordance with departmental standards.

Medication Distribution

• Support the safe and timely distribution of medications, including medication cassettes, emergency medication carts, and controlled substances.
• Follow all departmental policies as well as state and federal regulations governing medication handling and distribution.

Investigational Drug Services

• Assist with the procurement, storage, preparation, accountability, and distribution of investigational and study medications.

Leadership & Operational Oversight

• Serve as a technical leader within a designated area of pharmacy operations, such as sterile compounding, controlled substances, robotics, packaging, or operating room services.
• Coordinate daily workflow and operational activities in collaboration with pharmacy leadership.
• Mentor, train, and evaluate pharmacy technicians working within the designated area.
• Develop and implement workflow guidelines, policies, procedures, and productivity tools to promote efficiency, standardization, and regulatory compliance.
• Foster a collaborative environment by supporting new initiatives and sharing technical expertise with team members.

Quality & Regulatory Compliance

• Lead and participate in quality improvement initiatives designed to enhance pharmacy operations and patient care.
• Ensure medications are safely stored and secured in accordance with Department of Health, State Board of Pharmacy, and The Joint Commission standards.
• Maintain compliance with applicable laws and regulations, including HIPAA, OSHA, CMS, FWA, and other federal and state requirements.
• Regularly inspect designated work areas to ensure cleanliness, organization, and operational readiness.

Documentation & Record Management

• Maintain accurate records and documentation, including inventory logs, refrigerator temperature logs, eyewash station logs, perpetual inventory records, and billing documentation.
• Support maintenance of pharmacy systems, records, data files, and reporting requirements to ensure compliance and operational accuracy.
• Complete all required departmental documentation and billing activities by the end of each scheduled shift.

Inventory & Controlled Substance Management

• Procure, monitor, and maintain appropriate inventory levels for pharmacy stock rooms, automated dispensing equipment, and medication storage areas.
• Demonstrate advanced proficiency in controlled substance management, including auditing, record maintenance, storage, distribution, and regulatory compliance.
• Prepare reports and documentation to support pharmacy operations and inventory management activities.

Customer Service & Team Collaboration

• Deliver exceptional service to patients, visitors, and healthcare team members while maintaining a professional and positive attitude.
• Communicate effectively and respectfully with colleagues, providing constructive feedback and promoting UPMC’s culture of service excellence.
• Support departmental goals through strong teamwork, leadership, and a commitment to outstanding patient care.