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Research Operations Coord

Job ID: 8457777711
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Work Arrangement: On-siteWork Arrangement information
Facility: UPMC Western Psychiatric Hospital
Department: Thurston
Location: 201 North Craig Street, Pittsburgh, PA
Union Position: No
Salary Range: $ 32.85-56.83 USD

The Research Operations Coordinator provides operational and administrative leadership for the Fezolinetant: Vascular and Brain Function (FAVES-B) clinical trial at the Center for Women’s Biobehavioral Health Research (PI: Rebecca Thurston, PhD). FAVES-B is a clinical trial examining the effects of a treatment for menopausal hot flashes on brain, cognitive, and vascular function in midlife women. This position plays a central role in coordinating the day-to-day conduct of the study, supervising and training research staff, overseeing protocol-driven study procedures and assessments, and supporting high-quality, compliant research operations. The coordinator works closely with study leadership and collaborating teams to ensure efficient study implementation and adherence to ethical, institutional, and regulatory requirements.

This position is grant funded.

Responsibilities:

  • Coordinate and oversee day-to-day research operations for the Fezolinetant: Vascular and Brain Function (FAVES-B) clinical trial and support other research activities within the Center for Women’s Biobehavioral Health Research as needed.

  • Work closely with the Principal Investigator and study leadership to implement and maintain systems and procedures necessary for the efficient, high-quality conduct of complex interdisciplinary clinical research.

  • Supervise, train, and support research staff responsible for participant recruitment, screening, scheduling, study visits, data collection, and other protocol-driven activities.

  • Oversee staff training and standardization for study assessments, with particular emphasis on the administration and scoring of standardized cognitive and neuropsychological assessment batteries, protocol adherence, and quality control.

  • Coordinate the implementation of FAVES-B study procedures involving cognitive, vascular, laboratory, behavioral, ambulatory/wearable monitoring, electronic diary, and other protocol-defined assessments.

  • Develop, maintain, and revise study-specific training materials, standard operating procedures, workflows, manuals, and related resources necessary for consistent implementation of research protocols.

  • Monitor protocol implementation, staff workload, study workflows, recruitment and accrual, participant retention, data completeness, and other operational study needs; identify problems and work with study leadership to implement solutions.

  • Collaborate with the Principal Investigator and study team to develop and evaluate recruitment and retention strategies designed to meet study enrollment and completion goals.

  • Support hiring, onboarding, scheduling, training, and ongoing development of research personnel and provide input to leadership regarding staffing needs, workload, and research operations.

  • Promote compliance with Good Clinical Practice (GCP), FDA requirements, IRB requirements, institutional policies, study protocols, and other applicable ethical and regulatory standards.

  • Coordinate with the Principal Investigator, study investigators, clinical research staff, regulatory personnel, laboratories, imaging and assessment teams, pharmacy, and other institutional and external collaborators to support effective study implementation.

  • Support preparation and maintenance of study materials and systems required for safe and effective trial conduct, including study manuals, training materials, regulatory documentation, source documentation, data collection tools, and participant-facing materials.

  • Assist study leadership with research budgets, contracts, purchasing, and allocation of personnel and operational resources in accordance with study needs and institutional requirements.

  • Monitor study data collection processes to promote complete, accurate, timely, and protocol-adherent data acquisition, and work with research staff and investigators to address data quality or operational issues.

  • Support regulatory and safety oversight activities, including preparation for monitoring visits, audits, regulatory reviews, and Data and Safety Monitoring Board activities as applicable.

  • Contribute to the development and continuous improvement of research procedures and operational systems within the Center for Women’s Biobehavioral Health Research.

     

Qualifications:

  • BSN or BS in related field, Master’s preferred. 
  • Minimum of 3 to 5 years experience in clinical research.
  • Successful demonstration of the completion of the competencies required by the department/unit.
  • Supervisory skills necessary to plan organize and direct activities of assigned staff.
  • Must demonstrate expertise in human relations, ethical-decision making, problem and systems analysis, long and short-term strategic planning and proactive professional behavior.
  • Interpersonal and communication skills necessary to establish and maintain effective relationships with staff, investigators and Institutional Review Boards.
  • Thorough knowledge of clinical trail design and management, clinical monitoring, database management, FDA regulations and ICH Guidelines.
  • MS Office skills include PowerPoint, Excel and Word.

Licensure, Certifications, and Clearances:

  • Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

CAREER GROWTH

Grow Your Nursing Career

Spanning over 20 clinical specialties and more than 50 unique nursing roles, every nurse at UPMC can achieve and advance their goals with the My Nursing Career Ladder. Whether you’re looking to progress to an elevated role or continue your education, UPMC equips nurses with the resources, feedback, leadership, and benefits to help you succeed and achieve your career goals. Here’s how a few nurses have grown their careers through the years at UPMC:

Clyde C.

As a Professional Staff Nurse, Expert at UPMC Muncy, Clyde is a great example of someone who has taken advantage of UPMC’s My Nursing Career Ladder to grow his career while remaining in the same hospital location.

Clyde’s Career Journey:

⦁ 2017: Professional Staff Nurse – UPMC Muncy
⦁ 2021: Sr. Professional Staff Nurse – UPMC Muncy
⦁ 2022: Sr. Professional Staff Nurse II – UPMC Muncy
⦁ 2022-present: Professional Staff Nurse, Expert – UPMC Muncy

Male nurse stands in front of hospital, smiling at the camera.

Michelle B.

In her current role as a Professional Staff Nurse, Expert at UPMC Presbyterian, Michelle cares for patients with chronic and ongoing health issues as part of a Medical-Surgical unit. Michelle enjoys the daily change that Med-Surg nursing brings, and has found a career path that is interesting, meaningful, and full of opportunity.

Michelle’s Career Journey:

⦁ 2019: Staff Nurse – UPMC Presbyterian
⦁ 2020: Professional Staff Nurse – UPMC Presbyterian
⦁ 2021: Professional Staff Nurse, BSN – UPMC Presbyterian
⦁ 2021: Sr. Professional Staff Nurse, BSN – UPMC Presbyterian
⦁ 2022: Sr. Professional Staff Nurse II, BSN – UPMC Presbyterian
⦁ 2023: Professional Staff Nurse, BSN, Expert – UPMC Presbyterian

Michelle, a blonde nurse, smiles at the camera outside of a hospital setting.

INSURANCE SERVICES DIVISION OF UPMC

Advance Your Future

A career with UPMC means more than just caring for patients – when you’re a part of UPMC Insurance Services Division, it means caring for more than four million insurance members, too. UPMC Insurance Services Division offers a full range of health insurance products and services to our network across the country, providing peace of mind, better health, and financial security to our members, along with limitless career opportunities and a rewarding mission to those on our team.

About UPMC Insurance Services Division

As an integrated health care provider-insurer, UPMC goes beyond patient care to provide insurance products and services to millions of members. Our team partners with UPMC and community network providers to deliver knowledge and expertise that provides the highest quality care at the most affordable price, supporting our members through service, communication, and more.

Fast Facts:

  • We provide insurance products and services to over more than four million members.
  • UPMC’s Insurance Services Division offers a full range of health insurance options including UPMC Health Plan, Workpartners, UPMC for Life, UPMC for You, UPMC for Kids, UPMC Community HealthChoices, and Community Care Behavioral Health.
  • UPMC Health Plan is among the nation’s fastest-growing health plans.

Opportunities on Our Team

We’ve got a job that’s just right for you! UPMC Insurance Services Division team offers a vast array of career paths and opportunities, from career areas like customer service, data analytics, and information technology and even patient care roles like social work, nursing, and care management.

Whether in non-clinical or patient-facing roles, our team impacts patients and members by providing quality experiences before, during, and after their care, building relationships in a unique and meaningful way.

Recognized for Excellence

Be a part of an award-winning team! UPMC Insurance Services Division has been recognized for outstanding care and service with awards that include:

  1. U.S. News and World Report named UPMC for Life a “Best Insurance Company for Medicare Advantage” in Pennsylvania for 2024.
  2. The Human Rights Campaign Foundation has named UPMC Health Plan an “Equality 100 Leader in LGBTQ+ Workplace Inclusion” for 2023–2024.
  3. UPMC for Life ranked #1 in Customer Satisfaction* among Medicare Advantage Plans in Pennsylvania by J.D. Power.
  4. The Ethisphere Institute named UPMC as one of the World’s Most Ethical Companies for the sixth consecutive year.

*Results are based on award-eligible plans in Pennsylvania by J.D. Power. For J.D. Power 2024 award information visit, jdpower.com/awards.

Jump-Start Your Career

Looking to launch a career with longevity and opportunity? With countless entry-level opportunities for recent graduates, along with tools and resources that empower you as you learn and grow, UPMC Insurance Services Division is the perfect place to get a career started.

Interested in taking your career to new heights? Our career paths and advancement opportunities will provide you with chances to achieve your goals at every step.

BENEFITS AND LIFE AT UPMC

Why Work Here

We know that you have many options when choosing where to build your career. So why choose UPMC? We can think of a few reasons.

Work-Life Balance

Finding the ideal balance to manage the important elements in your life.

Development & Opportunities

Enhancing your career through continued learning opportunities and/or advancement.

Compensation

Receiving competitive pay for the work that you do – base pay, merit, and premium pay.

Performance & Recognition

Rewarding performance that supports the goals and mission of UPMC.

Benefits

Providing assistance and security to meet the current and future needs of you and your family.

Work-Life Balance

Finding the ideal balance to manage the important elements in your life.

Development & Opportunities

Enhancing your career through continued learning opportunities and/or advancement.

Compensation

Receiving competitive pay for the work that you do – base pay, merit, and premium pay.

Performance & Recognition

Rewarding performance that supports the goals and mission of UPMC.

Benefits

Providing assistance and security to meet the current and future needs of you and your family.

Benefits that Matter to You

We’re committed to providing benefits that meet your needs and support your well-being in all areas of life.

  • Earn over 5 weeks of paid time off every year
  • Affordable medical, dental & vision coverage
  • Student loan assistance and tuition reimbursement options
  • Earn up to 8% of your eligible pay in retirement contributions from UPMC
  • Employer-paid life insurance

Benefits that Matter to You

We’re committed to providing benefits that meet your needs and support your well-being in all areas of life.

  • Earn over 5 weeks of paid time off every year
  • Affordable medical, dental & vision coverage
  • Student loan assistance and tuition reimbursement options
  • Earn up to 8% of your eligible pay in retirement contributions from UPMC
  • Employer-paid life insurance

Benefits that Matter to You

We’re committed to providing our employees with benefits that meet their needs and support their well-being in all areas of life.

  • Earn over 5 weeks of paid time off every year
  • Affordable medical, dental & vision coverage
  • Student loan assistance and tuition reimbursement options
  • Earn up to 8% of your eligible pay in retirement contributions from UPMC
  • Employer-paid life insurance

Support for You – and Your Family

Your career doesn’t impact just you, but the people you care about, too. We’re making sure your career works for the whole family.

  • Two weeks of paid parental leave
  • Family planning resources
  • Tuition assistance for dependents
  • Comprehensive health care for dependents
  • Emergency child and elder care options
  • Flexible work arrangements

Support for You – and Your Family

Your career doesn’t impact just you, but the people you care about, too. We’re making sure your career works for the whole family.

  • Two weeks of paid parental leave
  • Family planning resources
  • Tuition assistance for dependents
  • Comprehensive health care for dependents
  • Emergency child and elder care options
  • Flexible work arrangements

Support for You – and Your Family

Your career doesn’t impact just you, but the people you care about, too. We’re making sure your career works for the whole family.

  • Flexibility to choose the shifts and work arrangements that work best for your lifestyle
  • Two weeks of paid parental leave
  • Family planning resources
  • Comprehensive health care for dependents
  • Emergency child and elder care options

A Culture That Cares

At UPMC, you can find a home among people who share your passions and care about who you are.

A Culture That Cares

At UPMC, you can find a home among people who share your passions and care about who you are.

A Culture That Cares

UPMC is a place where you can find a home, no matter your gender, race, sexual orientation, age, or culture, and where you can meet people who share your passions and care about you.

Tools to Reach Your Potential

Once you become a member of our team, the journey doesn’t stop there. UPMC is committed to supporting your growth and helping you build the career of your dreams.

  • Up to $6,000 of annual tuition assistance
  • Ongoing learning via LinkedIn Learning
  • Accelerated career pathways for growth
  • Robust instructor-led education and learning pathways

Tools to Reach Your Potential

Once you become a member of our team, the journey doesn’t stop there. UPMC is committed to supporting your growth and helping you build the career of your dreams.

  • Up to $6,000 of annual tuition assistance
  • Ongoing learning via LinkedIn Learning
  • Accelerated career pathways for growth
  • Robust instructor-led education and learning pathways

Tools to Reach Your Potential

Once you become a member of our team, the journey doesn’t stop there. UPMC is committed to supporting your growth and helping you build the career of your dreams.

  • Unlimited educational possibilities, including no-cost BSN and MSN programs
  • Robust career ladders for every nurse – no matter your specialty, location, or career stage
  • Up to $6,000 of annual tuition assistance
  • Ongoing learning opportunities

Expansive Opportunity

Where do you want to go with your career? Wherever it is, UPMC can take you there.

Expansive Opportunity

Where do you want to go with your career? Wherever it is, UPMC can take you there.

Expansive Opportunity

Where do you want to go with your career? Wherever it is, UPMC can take you there.

* Note: Benefits described may not be applicable to all staff.

Read More about Nursing at UPMC

Kendra wears blue scrubs at a hospital desk, looks at camera with a soft smile on her face.

After working as a nursing assistant for 16 years, Kendra took the leap to go back to nursing school and become an RN.

Collage of four photos of medical-surgical nurses, all smiling.

We asked our nurses to shed some light on what Med-Surg nursing means to them. Get to know Med-Surg nursing – in four words – from UPMC nurses!

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Starting her career in Environmental Services, Leah shares how she fell in love with health care and became a nurse.

Read More about UPMC Insurance Services Division

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In UPMC Insurance Services Division, analysts work to understand, innovate, and improve the products and services UPMC provides.

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Eddie S. shares how his passion for football, fishing, and friendship shapes his life and his career with UPMC Health Plan.

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We asked our nurses to shed some light on what Med-Surg nursing means to them. Get to know Med-Surg nursing – in four words – from UPMC nurses!

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