Operations Specialist

Join our team of Life Changers!

UPMC is hiring a Full-Time, Operations Specialist to support the offices in Central PA. 

Schedule is mostly dayshift, but there may be early mornings or evenings a few times a month. 

This position requires travel to other locations in Central PA. 

We are looking to recruit an individual that has knowledge of neuroscience with the ability to provide clear and concise communication to staff. Each day may be different depending on the needs of the department.  You will be running reports, analyzing data, working with directors and practice managers to facilitate operations across all practices. 

This position is a key player in building working relationships with other service lines as well as providing office coverage for manager’s staffing needs and coverage for director as needed. 

This is a great team that works well together, we promote a friendly work atmosphere and encourage growth within the department. 

Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!

Responsibilities:

• Supports the medical group to adapt to rapidly changing market conditions through best practice models and efficient use of resources.
• Works closely with the Director(s) of Ambulatory Operations to promote the growth of physician services in keeping with UPMC Pinnacle Medical Group goals and objectives.
• Participates in other duties, projects and assignments as assigned.
• Participates in various departmental, interdepartmental and hospital committee activities.
• Participates in workshops, conferences and professional meetings in order to remain aware of the current developments and improve management skills.
• Responsible to support patient data questionnaires or to develop internal questionnaires in order to secure appropriate data for analysis and follow up.
• Responds to patient concerns in an effective manner.
• Balances staffing needs among medical group practices by reassigning where needed.
• Develops and updates policies.
• Ensures compliance with standards and regulations established by accrediting agencies.
• Works closely with the Compliance Department, Risk Management and Human Resources regarding issues.
• Provides education, training and support to the Office Managers regarding operational workflows.
• Acts as an advisor to management on issues relating to group practice operations.
• Provides assistance in the development of new work methods, systems, and procedures.
• Coordinates and conducts studies to evaluate/support operation improvements.
• Ensures Transition of Care (TOC) processes are seamless and appropriate including ensuring follow up appointments are scheduled and kept.
• Coordinate with all offices to improve clinical integration in the healthcare system.
• Supports customer service initiatives and guidelines to reach customer service targets.
• Develops and implements plans to increase access to care for both new and established patients.
• Provides the leadership role and guidance necessary to ensure that employees reflect a positive attitude in their work and in customer relations.
• Works to build referral relationship with all referring physicians both in the medical group and throughout the community.
• Assists in developing and implementing operational short term and strategic long-term plans for assigned areas consistent with PHMG’s mission, goals and objectives.
• Supports Office Managers and other office staff to optimum capability, capacity and responsibility.
• Assists and encourages through evaluation and feedback, employee growth and the capabilities of employees.
• Takes necessary action in concert with Human Resources to maintain employee performance consistent with PHMG goals and objectives.
• Responsible for tracking and analyzing patient and financial data, including budgets, quality reports, and department metrics found in EPIC.
• The Operations Specialist will use them to determine trends and variances and identify areas in which positive changes can be made.
• Supports the medical group to adapt to rapidly changing market conditions through best practice models and efficient use of resources.
• Works closely with the Director(s) of Ambulatory Operations to promote the growth of physician services in keeping with UPMC Pinnacle Medical Group goals and objectives.