Systems Analyst – Senior (ClinicalConnect HIE)

ClinicalConnect HIE is looking for a Systems Analyst Senior to join their team. This is a full-time work from home position that will work daylight hours, Monday through Friday, with the potential for evening and weekend hours due to application support.

Description

ClinicalConnect HIE is hiring a full-time Systems Analyst – Senior to help support the Health Information Exchange. Under the general direction of the management team and senior staff, the Systems Analyst – Senior requires a proficient level of experienced analytical services, defining requirements, developing, and/or maintaining computer applications/systems, and providing services to meet client IT and business needs.

ClinicalConnect HIE is the western Pennsylvania’s Health Information Exchange (HIE). A partnership of leading regional health care providers, ClinicalConnect will help to improve the safety, quality, and efficiency of care for patients throughout the region by securely connecting clinicians with patients’ vital electronic medical records.

Responsibilities:

• Documentation: Complete detail-oriented documentation for new and moderately complex processes.
• Responsible for the quality and validity of produced documents.
• Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software).
• Second and Third Level Support (Including Maintenance Activities) Independently triage and resolve Level 2 and Level 3 support issues.
• Act as a mentor to less experienced staff in resolution of Level 2 and Level 3 issues.
• Ability to handle problem management as appropriate.
• Project Management: Take ownership of a project and have the ability to distribute tasks to team members and meet milestone completion. Update all project management and time tracking tools accordingly.
• SDLC (System Development Life Cycle): Have a proficient understanding of multiple system/application development life cycles.
• Data Confidentiality/Security: Maintain confidentiality of sensitive information at all times.
• Data Quality: Maintain data quality at all times.
• Vendor Relationships: Interact with vendors (technical issues, project initiatives) independently, as necessary. Ability to act as the point person for issue escalation.
• Report Writing/Analysis: Write and analyze complex reports. Make modifications to complex reports. Mentor less experienced team members. Communicate with the business/act as business analyst.
• End User Training: Ability to create training content. Facilitate more detailed user training sessions. Ability to train peers.
• Process Improvement: Ability to manage process improvement efforts. Create and update processes, as necessary. Ability to independently recognize opportunity for process improvements.
• Application Upgrades and Implementation: Identify new functionality and/or hardware requirements related to application upgrades and implementations. Creates test plans. Responsible for review and validation of functionality. Report back any problems. Create and/or manage cutover plans including downtime, etc. Responsible for evaluating impact and coordinating efforts across multiple platforms as necessary.
• Communication: Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
• Interactions with Others: Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Mentors less experienced staff. Demonstrates a positive, team first mentality to develop strong working relationships with others
• Self-Development: Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors.
• System Integration: May be responsible for coordination of tasks and resources related to system integration, validation of testing and implementation.*Performs in accordance with system-wide competencies/behaviors.*Performs other duties as assigned.
• Operations Oversight: Responsible for providing independent oversight of operations and production support. This includes management and oversight of production / project support issues, code / digital certificate changes, production change requests, and general operational initiatives, such as system upgrades or patching events. Responsible for keeping a pulse on all open production support issues, requesting frequent updates from the team, identifying due dates, ensuring progress is being made, ensuring the team is following processes, reviewing the issues list, and abiding to SLA requirements for timely resolution of issues. To be the primary escalation path for all support team members on all issues. Responsible for becoming knowledgeable with understanding and maintaining all production applications and services for day-to-day operations.