UPMC is looking for a Network Convergence Engineer -Intermediate to join their team. This position will be primarily ON-SITE, you will work 4 days a week ON-SITE and get 1 day a week to work remote/from home. We are targeting local candidates in and around the PA area.

Description 
The Converged Network Engineer – Intermediate works closely with all UPMC departments and business units, ISD departments and/or groups, as required, to meet business objectives, resolve problems, provide technical assistance in accordance with assigned responsibilities, and when necessary, coordinates with other telecommunications resources in carrying out the assigned responsibilities. This position also interacts with vendors and suppliers.

Responsibilities:

• Functions in an upper level position, with responsibility for timely service delivery as well as project management.
• Work on medium to large-scale projects in addition to providing services, as determined by the management team.
• Possesses advanced knowledge of the PBX system, voice mail and wiring support design and function. Provides technical assistance to departmental personnel, clients, vendors, and other parties as assigned.
• Interfaces with others on system infrastructure problems and advises management on technical problems, priorities, and methods.
• Contributes to systems infrastructure plans based on an understanding of the customer’s organizational direction, technical context and business needs.
• Participates in day-to-day orders, Special Projects, and trouble tickets to include Move, Add, and Change requests for the data and/or voice network.
• Contributes to the creation of new policies and procedures for Maintenance Plan and Continuity of Operations Plan.
• Provides network performance statistics and reports and recommends technical enhancements to the network.
• The Converged Engineer – Intermediate is responsible for handling and working in all aspects of the UPMC Enterprise Communications Group. This includes responsibilities on the telephony systems, PBXs, data networks, wireless networks, and data network infrastructure. Converged Network Engineers are responsible for using Nokia, Cisco, Alcatel-Lucent, and Avaya products, as well as a working knowledge of encryption solutions, private branch exchanges (PBX), and local and wide area networks and wireless networks (LAN/WAN/WLAN).
• Reviews, organizes, communicates and records all requests for voice services.
• Responsible for creating, managing, tracking, and reporting the status of assigned projects, using the specified project management software. Coordinates, with other Engineers in the delivery to telecommunications and networking services.
• Reviewing, organizing, communicating and recording requests for Telecommunications systems, including adds, moves and changes on PBX, Voice Mail, Networking, wiring support, and maintenance of all voice related databases at UPMC and affiliated business units.
• Constructs, tests and implements integrated network, hardware and software solutions, distributed computing solutions, and/or physical and logical communications networks for the customer.
• Researches, evaluates and stays current on emerging tools, techniques and technologies.
• Responsible for the day to day maintenance and support of the data communications equipment and systems within UPMC and affiliated business units for connectivity requests and/or reported problems.
• Ensures customer satisfaction with the resolution or circumvention of hardware, software, and/or circuit problems including the assessment of bandwidth requirements based upon empirical data.
• Configuration of data communications devices, design and implementation of local and wide area networking, problem determination knowledge in these areas.