Purpose:
Support the Director of a program in Patient Care Services to ensure effective coordination of processes and information.

Responsibilities:
 

• Perform data collection as it relates to their program area.
• Participate as a member for a related Process Improvement Team as designated.
• Assist to coordinate the ordering, processing and delivery of new equipment to designated areas.
• Take staff meeting minutes as directed.
• Coordinate training for equipment, supplies, etc. as needed.
• Support projects related to the operations of the patient care areas as directed and communicate effectively during all stages of project and noting any trends.
• Identify opportunities to improve the appearance of or information displayed, communicate suggestions to the Director and implement changes accordingly.
• Create and execute a mechanism for organizing and updating various materials.
• Copy, track and file all forms, purchase requisitions, expense reimbursement forms, certifications, senior professional nurse projects, first net reports, etc.
• Gather information and type monthly staff meeting minutes.
• Understand JCAHO Environment of Care Standards and Department of Health regulations.
• Support the Director in an effort to ensure that paper flow, supplies and equipment are well coordinated and appropriately tracked in department and areas assigned.
• Ensure that all signs are accurate and compatible with desired public image of buildings.
• Assist with deployment activities in related areas as needed.
• Identify issues which need corrective action, communicate issue and initiate corrective action.
• Ensure compliance with nursing equity programs.
• Perform data collection as it relates to the program area.
• Ensure that forms and filing systems are maintained and updated on a regular basis in all areas assigned to include clinical areas, unit directors, clinical directors and the director of patient care business operations offices as assigned.
• Track and reorder office supplies, forms, teaching materials, etc.
• Assist with variance tracking, Quest Vista, MRS and other input.
• Support the Director’s efforts to ensure that the environment of care meets all regulatory standards and projects a desired public image.
• Support the Director in efforts to ensure information dissemination is well coordinated.
• Track and follow-up on staff license renewals, certifications, education, senior professional nurse projects.
• Create assessment and tracking tools for the following but not limited to: bonus, overtime, performance reviews, certifications, staff license renewal, office supplies, reference materials, etc.
• Participate in all phases of budget preparation including operating and capital budgets as assigned.
• Understand UPMC customer service standards and inform the director of any needs identified through observations and/or rounding.
• Articulate issues and stimulate responses from: maintenance, environmental services, biotronics, central supply management reporting systems, human resources, etc.
• Coordinate the processing of performance evaluations.
• Report observed non-compliance to UPMC policies to Director and inform appropriate department.