Purpose:
Do you have experience working with medical billing and in a call center?  Are you looking to grow your career in management?  UPMC Corporate Revenue Cycle is hiring a Senior Manager, Customer Service.  The position would work Monday through Friday from 8:00am until 5:00pm.  The position would be based out of either the Quantum One Building in Pittsburgh or the Corporate Center Drive office in Camp Hill and offers a hybrid work arrangement.

The Senior Manager, Customer Service for Revenue Cycle provides direction, planning, and creative solutions for the day-to-day operations of Customer Service.  They lead a world class, consumer-centric culture, aligning UPMC core values and focusing on sound business practices and patient-centered care to create the ideal patient experience.  The Senior Manager works closely with all Revenue Cycle departments to maintain the highest levels of quality for patient satisfaction and revenue maximization in a manner that complies with standards established by UPMC and outside regulatory and accreditation agencies.

If you are ready to grow your management career in billing and have prior call center experience, apply today!

Responsibilities:

• Perform duties and job responsibilities in a manner which promotes the core values of UPMC (Quality and Safety; Dignity and Respect; Caring and Listening; Excellence and Innovation; Responsibility and Integrity) in all consumer and UPMC interactions.
• Direct and support daily staff functions in all areas related to Customer Service.
• Communicate with physicians, clinical department management and other areas of the Revenue Cycle to address questions or investigate/review if issues arise.
• Administer all Revenue Cycle policy within Customer Service.
• Establish and support annual goals and objectives for Customer Service team.
• Implement consumer-centric revenue cycle workflow, standardization and simplification.
• Administer all continuing education programs around revenue cycle and consumer service skills.
• Assess and respond to organizational and patient needs with innovative programs to ensure timely access and seamless patient flow throughout all business units.
• Establish and implement processes, thresholds and productivity benchmarks, with successful outcomes for key contact center KPI’s.