Clinical Informatics Specialist
UPMC Corporate Health Services is hiring a Clinical Informatics Specialist to join our team! This role will work Monday through Friday during standard business hours. At times, the role can assist with occasional weekend, evening and night shifts as needed during go live support or downtime support. The position will travel to other UPMC facilities as needed.
Under the direction of the manager/Director, Clinical and Operational Informatics (DCOI), the Clinical Informatics Specialist has the responsibility and accountability of assessing and assisting in the investigation, development, and implementation of new technology as it relates to clinical practice and serving as a liaison for end users and the Informatics division. Clinical Informatics Specialist participates on project teams to ensure a successful, on time go live. He/she develops and maintains project deliverables in accordance with application project goals. He/she gathers and communicates data to the manager/DCOI, or others as requested. Frequent travel within region/system required. Position requires schedule flexibility as directed by manager/DCOI.
If you have informatics experience, epic experience or inpatient documentation, this could be the next step in your career. Apply today to be part of UPMC Bridges transformation!
Responsibilities:
Healthy Workforce:
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Develops and maintains productive working relationships internally and externally by demonstrating accountability for actions, enthusiasm, motivation and commitment to patients and colleagues.
Demonstrates an understanding of cultural differences and holds peers accountable for healthy relationships. Maintains a conscious balance between work and personal life. Models safe work hours, time management and a healthy lifestyle. Communicates with peers and management any safety hazards identified in the workplace.Professional PracticeConducts education program for all levels of end users in new and upgraded applications. May educate at the system or local level as directed by the manager or DCOI. Performs work in a timely and productive manner and meets defined deadlines. Assists in review of system nursing policies to align with the eRecord technology. Takes action to improve knowledge, skills and performance based on feedback or on self-identified developmental needs and provides similar feedback to co-workers.
Quality & Innovation:
- Assumes responsibility as assigned to assist with the continuous improvement projects and maintenance of the eRecord. Participates in research activities, submits abstracts for presentation at local, regional, and national conferences/professional meetings, submits articles for publications, and/or participates in community/volunteer activities. Participates upon request in system application validation.Structural EmpowermentIs empowered to engage appropriate health care personnel and eRecord team members as issues arise. Identifies and communicates learning needs to appropriate manager. Prior to performing new or challenging skills, requests assistance and reviews relevant policies and procedures. Participates in interdepartmental and system activities to encourage communication. Provides informatics mentorship at the unit/dept level helping to develop an interest in informatics. Forms a partnership with end users to maintain an open dialogue for continuous feedback and quality improvement. Creates a work environment to promote flow of ideas for improvement of the eRecord. Maintains membership on, or consultation to, committees, work groups, or task forces as needed to communicate and facilitate the ongoing progress of development, implementation, and revision of the clinical information system. Participates in Informatics Professional organization activities to enhance personal growth and cultivate relationships in the field at a regional and national level. Performs all other job-related activities as assigned.
Transformational Leadership:
- Objectively observes and educates end users utilizing unit rounding to identify ongoing educational needs regarding clinical documentation issues, patient care challenges, and software application upgrades. Prioritizes issues and reports them accordingly. Active participant in staff workflow assessment in clinical informatics projects. Provides support to manager/DCOI by setting meetings and establishing groups for resolution of EHR assessment. Functions as an internal consultant, resource person, and educator to all levels of personnel in accordance with the objectives of the informatics department. Supports change initiatives at the local and system level as directed by the manager/DCOI.Communicates by preparing and educating at all levels the various types of functionality impact to the end users? workflow. This communication may include but not limited to the creation of articles for publications, Learning, or any educational venue. Demonstrates basic knowledge of system and local technology applications and the integration of these systems regarding the impact to the end user. Participates in Informatics Council, both local and system level. Assists in preparation of agendas, handouts, and documents meeting minutes. Active participant in assigned committees and work groups with communication back to informatics team/manager/DCOI. Collects and assembles data for the purpose of evaluation of EHR projects. Show proficiency in running explorer menu reports.
Qualifications:
- Bachelor’s degree in a health-related field, preferably in Healthcare Informatics, Information Technology, or related to patient care (i.e., Nursing) and a minimum of two years of healthcare experience in a professional setting is required.
- In lieu of a bachelors degree, high school diploma or GED and five years of relevant experience required. Ideally, information technology, data systems, providing clinical care such as nursing, occupational therapy, etc., or equivalent experience. Successful completion of the Credentialed Trainer program in a relevant application OR Epic Clinical Informatics Certification required within one year of hire.
- In lieu of a bachelors degree, high school diploma or GED and five years of relevant experience required. Ideally, information technology, data systems, providing clinical care such as nursing, occupational therapy, etc., or equivalent experience. Successful completion of the Credentialed Trainer program in a relevant application OR Epic Clinical Informatics Certification required within one year of hire.
Licensure, Certifications, and Clearances:
- Clinical professionals who have a state-regulated license shall be expected to maintain their license in good standing while employed in this role
- Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
CAREER GROWTH
Grow Your Nursing Career
Spanning over 20 clinical specialties and more than 50 unique nursing roles, every nurse at UPMC can achieve and advance their goals with the My Nursing Career Ladder. Whether you’re looking to progress to an elevated role or continue your education, UPMC equips nurses with the resources, feedback, leadership, and benefits to help you succeed and achieve your career goals. Here’s how a few nurses have grown their careers through the years at UPMC:
Clyde C.
As a Professional Staff Nurse, Expert at UPMC Muncy, Clyde is a great example of someone who has taken advantage of UPMC’s My Nursing Career Ladder to grow his career while remaining in the same hospital location.
Clyde’s Career Journey:
⦁ 2017: Professional Staff Nurse – UPMC Muncy
⦁ 2021: Sr. Professional Staff Nurse – UPMC Muncy
⦁ 2022: Sr. Professional Staff Nurse II – UPMC Muncy
⦁ 2022-present: Professional Staff Nurse, Expert – UPMC Muncy

Michelle B.
In her current role as a Professional Staff Nurse, Expert at UPMC Presbyterian, Michelle cares for patients with chronic and ongoing health issues as part of a Medical-Surgical unit. Michelle enjoys the daily change that Med-Surg nursing brings, and has found a career path that is interesting, meaningful, and full of opportunity.
Michelle’s Career Journey:
⦁ 2019: Staff Nurse – UPMC Presbyterian
⦁ 2020: Professional Staff Nurse – UPMC Presbyterian
⦁ 2021: Professional Staff Nurse, BSN – UPMC Presbyterian
⦁ 2021: Sr. Professional Staff Nurse, BSN – UPMC Presbyterian
⦁ 2022: Sr. Professional Staff Nurse II, BSN – UPMC Presbyterian
⦁ 2023: Professional Staff Nurse, BSN, Expert – UPMC Presbyterian

INSURANCE SERVICES DIVISION OF UPMC
Advance Your Future
A career with UPMC means more than just caring for patients – when you’re a part of UPMC Insurance Services Division, it means caring for more than four million insurance members, too. UPMC Insurance Services Division offers a full range of health insurance products and services to our network across the country, providing peace of mind, better health, and financial security to our members, along with limitless career opportunities and a rewarding mission to those on our team.
About UPMC Insurance Services Division
As an integrated health care provider-insurer, UPMC goes beyond patient care to provide insurance products and services to millions of members. Our team partners with UPMC and community network providers to deliver knowledge and expertise that provides the highest quality care at the most affordable price, supporting our members through service, communication, and more.
Fast Facts:
- We provide insurance products and services to over more than four million members.
- UPMC’s Insurance Services Division offers a full range of health insurance options including UPMC Health Plan, Workpartners, UPMC for Life, UPMC for You, UPMC for Kids, UPMC Community HealthChoices, and Community Care Behavioral Health.
- UPMC Health Plan is among the nation’s fastest-growing health plans.
Opportunities on Our Team
We’ve got a job that’s just right for you! UPMC Insurance Services Division team offers a vast array of career paths and opportunities, from career areas like customer service, data analytics, and information technology and even patient care roles like social work, nursing, and care management.
Whether in non-clinical or patient-facing roles, our team impacts patients and members by providing quality experiences before, during, and after their care, building relationships in a unique and meaningful way.
Recognized for Excellence
Be a part of an award-winning team! UPMC Insurance Services Division has been recognized for outstanding care and service with awards that include:
- U.S. News and World Report named UPMC for Life a “Best Insurance Company for Medicare Advantage” in Pennsylvania for 2024.
- The Human Rights Campaign Foundation has named UPMC Health Plan an “Equality 100 Leader in LGBTQ+ Workplace Inclusion” for 2023–2024.
- UPMC for Life ranked #1 in Customer Satisfaction* among Medicare Advantage Plans in Pennsylvania by J.D. Power.
- The Ethisphere Institute named UPMC as one of the World’s Most Ethical Companies for the sixth consecutive year.
*Results are based on award-eligible plans in Pennsylvania by J.D. Power. For J.D. Power 2024 award information visit, jdpower.com/awards.
Jump-Start Your Career
Looking to launch a career with longevity and opportunity? With countless entry-level opportunities for recent graduates, along with tools and resources that empower you as you learn and grow, UPMC Insurance Services Division is the perfect place to get a career started.
Interested in taking your career to new heights? Our career paths and advancement opportunities will provide you with chances to achieve your goals at every step.
BENEFITS AND LIFE AT UPMC
We know that you have many options when choosing where to build your career. So why choose UPMC? We can think of a few reasons.
Work-Life Balance
Finding the ideal balance to manage the important elements in your life.
Development & Opportunities
Enhancing your career through continued learning opportunities and/or advancement.
Compensation
Receiving competitive pay for the work that you do – base pay, merit, and premium pay.
Performance & Recognition
Rewarding performance that supports the goals and mission of UPMC.
Benefits
Providing assistance and security to meet the current and future needs of you and your family.
Work-Life Balance
Finding the ideal balance to manage the important elements in your life.
Development & Opportunities
Enhancing your career through continued learning opportunities and/or advancement.
Compensation
Receiving competitive pay for the work that you do – base pay, merit, and premium pay.
Performance & Recognition
Rewarding performance that supports the goals and mission of UPMC.
Benefits
Providing assistance and security to meet the current and future needs of you and your family.
Benefits that Matter to You
We’re committed to providing benefits that meet your needs and support your well-being in all areas of life.
- Earn over 5 weeks of paid time off every year
- Affordable medical, dental & vision coverage
- Student loan assistance and tuition reimbursement options
- Earn up to 8% of your eligible pay in retirement contributions from UPMC
- Employer-paid life insurance
Benefits that Matter to You
We’re committed to providing benefits that meet your needs and support your well-being in all areas of life.
- Earn over 5 weeks of paid time off every year
- Affordable medical, dental & vision coverage
- Student loan assistance and tuition reimbursement options
- Earn up to 8% of your eligible pay in retirement contributions from UPMC
- Employer-paid life insurance
Benefits that Matter to You
We’re committed to providing our employees with benefits that meet their needs and support their well-being in all areas of life.
- Earn over 5 weeks of paid time off every year
- Affordable medical, dental & vision coverage
- Student loan assistance and tuition reimbursement options
- Earn up to 8% of your eligible pay in retirement contributions from UPMC
- Employer-paid life insurance
Support for You – and Your Family
Your career doesn’t impact just you, but the people you care about, too. We’re making sure your career works for the whole family.
- Two weeks of paid parental leave
- Family planning resources
- Tuition assistance for dependents
- Comprehensive health care for dependents
- Emergency child and elder care options
- Flexible work arrangements
Support for You – and Your Family
Your career doesn’t impact just you, but the people you care about, too. We’re making sure your career works for the whole family.
- Two weeks of paid parental leave
- Family planning resources
- Tuition assistance for dependents
- Comprehensive health care for dependents
- Emergency child and elder care options
- Flexible work arrangements
Support for You – and Your Family
Your career doesn’t impact just you, but the people you care about, too. We’re making sure your career works for the whole family.
- Flexibility to choose the shifts and work arrangements that work best for your lifestyle
- Two weeks of paid parental leave
- Family planning resources
- Comprehensive health care for dependents
- Emergency child and elder care options
A Culture That Cares
At UPMC, you can find a home among people who share your passions and care about who you are.
- Employee resource groups
- Awards for champions of dignity & respect
- Center for Workplace Culture and Engagement
- Programs for veteran engagement
A Culture That Cares
At UPMC, you can find a home among people who share your passions and care about who you are.
- Employee resource groups
- Awards for champions of dignity & respect
- Center for Workplace Culture and Engagement
- Programs for veteran engagement
A Culture That Cares
UPMC is a place where you can find a home, no matter your gender, race, sexual orientation, age, or culture, and where you can meet people who share your passions and care about you.
- Employee resource groups
- Awards for champions of dignity & respect
- Center for Workplace Culture and Engagement
- Programs for Veteran Engagement
Tools to Reach Your Potential
Once you become a member of our team, the journey doesn’t stop there. UPMC is committed to supporting your growth and helping you build the career of your dreams.
- Up to $6,000 of annual tuition assistance
- Ongoing learning via LinkedIn Learning
- Accelerated career pathways for growth
- Robust instructor-led education and learning pathways
Tools to Reach Your Potential
Once you become a member of our team, the journey doesn’t stop there. UPMC is committed to supporting your growth and helping you build the career of your dreams.
- Up to $6,000 of annual tuition assistance
- Ongoing learning via LinkedIn Learning
- Accelerated career pathways for growth
- Robust instructor-led education and learning pathways
Tools to Reach Your Potential
Once you become a member of our team, the journey doesn’t stop there. UPMC is committed to supporting your growth and helping you build the career of your dreams.
- Unlimited educational possibilities, including no-cost BSN and MSN programs
- Robust career ladders for every nurse – no matter your specialty, location, or career stage
- Up to $6,000 of annual tuition assistance
- Ongoing learning opportunities
Expansive Opportunity
Where do you want to go with your career? Wherever it is, UPMC can take you there.
- 100,000 employees
- 40+ hospitals and 800+ doctors’ offices and outpatient sites
- Dozens of career ladders to climb
- International locations
- State-of-the-art technology
Expansive Opportunity
Where do you want to go with your career? Wherever it is, UPMC can take you there.
- 100,000 employees
- 40+ hospitals and 800+ doctors’ offices and outpatient sites
- Dozens of career ladders to climb
- International locations
- State-of-the-art technology
Expansive Opportunity
Where do you want to go with your career? Wherever it is, UPMC can take you there.
- 100,000 employees
- 40+ hospitals and 800+ doctors’ offices and outpatient sites
- International locations
- State of-the-art technology
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